IT Service Desk Analyst

Exemplar Health Care Services Limited; United Kingdom; On-site; GBP 27,000; Full time

Job summary

A leading healthcare provider in Sheffield is looking for an IT Service Desk Analyst to provide first-line support for IT queries. The ideal candidate has at least 2 years of experience in 1st line support, excellent customer service skills, and knowledge of Windows 11 and Microsoft 365. This permanent role offers competitive pay and several employee benefits, including annual leave and retail discounts.

Benefits

Retail and lifestyle discounts

Free DBS check

25 days annual leave plus bank holidays

Qualifications

• Minimum 2 years of experience in 1st line Service Desk support.
• Experience supporting Windows 11 and Microsoft 365.
• Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP.

Responsibilities

• Act as the first point of contact for all IT support queries.
• Log and categorize incidents and service requests accurately.
• Guide users through solutions in a clear and friendly manner.

Skills

1st line Service Desk support

Customer service skills

Knowledge of Windows Server Operating Systems

Understanding of TCP/IP and networking technologies

Active Directory

Education

GCSE’S at Grade C or above in English & Mathematics

Industry Standard computing qualifications

Tools

Windows 11

Microsoft 365

Intune

Mac OS

Job description

Overview

IT Service Desk Analyst
Exemplar Health Care Support Centre, Sheffield
Position: IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type: Permanent, full time
Rate: £26,500 per annum

About Exemplar Health Care

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress

About the role

• Act as the first point of contact for all IT support queries
• Answer calls, emails and self-service tickets promptly
• Log and categorise incidents and service requests accurately
• Provide first-line troubleshooting for hardware, software and network issues
• Guide users through solutions in a clear and friendly manner
• Escalate complex or unresolved issues to second-line support
• Maintain detailed and accurate records in the ticketing system
• Set up and configure new user accounts, equipment and basic software
• Support password resets and access requests

About you

• Proven 1st line Service Desk support (min 2 years)
• Supporting Windows 11 and Microsoft 365
• Excellent customer service skills
• Knowledge of Windows Server Operating Systems (2016, 2019)
• Strong work ethic and self-motivation with the ability to work under pressure
• Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
• Active Directory
• iPhones

Desirable systems experience

• Intune
• iOS / iPad
• SolarWinds Service Desk
• Sophos
• Draytek
• Barracuda
• Datto
• Mac OS experience
• Manage Engine- Exchange Plus and AD Manager Plus

Qualifications

• GCSE’S at Grade C or above in English & Mathematics or equivalent
• Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
• ITIL Foundation Qualification (desirable)

What we offer

• We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects
• Retail and lifestyle discounts
• Free DBS check
• 24/7 counselling and support
• 25 days annual leave allowance plus bank holidays
• Blue Light Card eligibility

How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.