Integrated Urgent Care Triage Nurse | Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community health organization in Norwich is seeking a Triage Specialist to join their integrated urgent triage team. The role involves triaging incoming referrals, assessing and arranging care interventions, and collaborating with various healthcare professionals to ensure coordinated patient care. This position is predominantly non-patient facing and offers regular opportunities to maintain clinical competencies. The ideal candidate will assist in preventing unnecessary hospital admissions through effective care coordination. The application deadline is Sunday, 12 Oct 2025.

Responsibilities

• Triage incoming referrals by evaluating information and determining care priority.
• Document triage notes for audits.
• Liaise with clinical teams for escalations.
• Assess, prescribe, and arrange care interventions.
• Work within the integrated team to prevent unnecessary hospital admissions.
• Use remote monitoring for Virtual Ward patients.
• Liaise with GPs and social services for coordinated care.
• Input information into patient records daily.
• Be accountable for delegated work and provide coverage as needed.

Job description

Overview

This role is part of the integrated urgent triage team. It will be based in a modern open-space office with a multi-organisational integrated team (Paramedics, GPs, nurses, social workers, support staff, call handlers). The post involves 12-hour shifts (8am-8pm) and is predominantly non-patient facing, with regular opportunities to maintain clinical competencies. It includes involvement in Community Virtual Ward (CVW), Norfolk & Waveney Unscheduled Care Coordination Hub (UCCH), and related urgent care pathways as part of the system Single Point of Access (SPOC). You would join initially one service and progressively build skills to operate across all services in time.

Responsibilities

• To triage incoming referrals by evaluating the information received, determining priority of care, and allocating to the appropriate service with the necessary priority response.
• To document triage notes so that the patient’s record is complete and suitable for audit purposes.
• To escalate concerns by liaising with clinical teams in the community and the integrated team when appropriate.
• To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access (UCCH, 2h-Urgent Community Response, Rapid Response and Virtual Ward).
• To work within the integrated team to prevent unnecessary hospital admissions by utilising all available pathways.
• To use the remote monitoring facility for Virtual Ward patients, understanding escalation points and when further clinical support is required.
• To liaise with GPs, social services, inpatient teams, other allied health professionals, and the voluntary sector to ensure identified needs are met and care is coordinated appropriately.
• To ensure inputting into Cleo, SystmOne (or other patient records used by the service) is completed daily.
• To be accountable for work delegated to others within the team and to provide coverage as needed across VW and UCCH hubs.

Work Environment and Requirements

• Role includes exposure to bodily fluids and infectious material; universal precautions and infection control policies must be followed.
• This is predominantly non-patient facing, with regular opportunities to maintain clinical competencies.
• Be competent in all aspects of the VW Hub, UCCH hub, and UCR triaging and allocation within the scope of practice when assigned to those duties.
• Be able to operate across services as progressions allow, with a focus on escalation management and integrated care coordination.

Additional Information

Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html

We have been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC) — the highest rating — and are the first stand-alone NHS Community Trust in the country to receive this title. The advert closes on Sunday 12 Oct 2025.