lavori da Customer Support in località Regno Unito

Application Deadline: 22 December 2025

Department: Behaviour and Community Services

Employment Type: Fixed Term - Full Time

Location: Basildon

Compensation: £25,566 per year + benefits

Are you passionate about helping dogs and their owners build better relationships through positive, reward-based training?

We’re looking for a dedicated Behaviour Coach to deliver a range of behavioural rehabilitation interventions aimed at supporting dogs with behaviour challenges and their owners. These services are designed to reduce the number of dogs that are relinquished unnecessarily, keeping dogs in their forever homes, forever.

This is a fixed term contract until 3rd November 2026. We are happy to consider part time applications.

The interviews for this role are provisionally scheduled for week commencing 5th January 2026.

• deliver 1-2-1 and small group rehabilitation sessions using positive, reward-based methods, following referrals from Clinical Animal Behaviourists (CAB’s), the Behaviour Support Line, or self-referrals,
• assess progress and adapt training plans in line with ABT standards, recommending further sessions or re-referral to CABs or veterinary behaviourists when necessary,
• collaborate with Rehoming Centre staff to identify dogs needing post-adoption support and ensure adopters receive appropriate behavioural guidance and services,
• maintain accurate case records and complete administrative tasks using the CRM system, including session bookings, payments, and post-programme documentation for owners,
• engage in reflective practice and CPD, developing your skills and knowledge to make the world a better place for dogs.

We’re looking for an experienced and skilled dog trainer with in-depth knowledge of canine behaviour and behaviour modification techniques. You’ll need to demonstrate the knowledge and practical ability equivalent to the ABTC Animal Behaviour Technician (ABT) standard or be committed to achieving this accreditation once in role. You’ll have a proven track record of working successfully with a range of breeds and behavioural challenges, including the safe handling of fearful or aggressive dogs.

Strong communication skills are essential, with the ability to explain complex behaviour plans clearly to owners in both one-to-one and group settings. You’ll also be confident using digital systems to manage cases, have excellent time management skills, and be committed to delivering outstanding customer service.

The Behaviour and Community Services department plays a critical role in supporting dog owners when they need it most, ensuring both the well‑being of dogs and the safety of families during times of hardship. We offer a comprehensive suite of services, including training and behaviour support, customer support, and outreach programs, all designed to assist individuals facing challenging situations. The department’s aim is to give compassionate support to allow both dogs and their owners to thrive, even in the most challenging circumstances. Through our services, we strive to reduce the impact of challenging situations on people and dogs.