Business Administration Apprentice

Peta Ltd; Portsmouth; On-site; GBP 15,000 - 20,000; Full time

Job summary

A local business in Portsmouth is looking for a self-motivated Business Administration Apprentice. The candidate will perform a range of tasks, including answering calls, handling customer queries, and maintaining relationships with suppliers. No prior experience is needed, but essential skills include communication, basic IT literacy, and a proactive approach. This role includes a 15-month apprenticeship program, providing valuable training opportunities alongside a strong team.

Benefits

20 days holiday plus bank holidays

Training and development

Good working environment

Close to public transport links

Responsibilities

• Answering phones and fielding customer/supplier queries.
• Working through the despatch process to ensure timely release of orders.
• Loading invoices into Sage and raising customer invoices from the e-commerce system.
• Providing support to the team by chasing prices.
• Providing first level of customer support via phone and email.
• Resolving customer queries and complaints.
• Maintaining effective working relationships with co-workers.
• Adhering to health and safety policies in the workplace.

Skills

Basic IT skills

Communication

Relationship building

Proactive and uses initiative

Eager to learn

Driven

Motivated

Education

GCSE English and Maths grade 4/C (or equivalent)

Job description

About The Role

Are you a hardworking, self-motivated and enthusiastic individual looking to become part of a strong team in a varied and exciting role? If so, then this is the role for you.

Training to be provided

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

About the role

The Business Administration Apprentice will be responsible for the following duties:

• Answering phones and fielding customer / supplier queries
• Working through the despatch process to ensure the timely release of orders to customer
• Loading of invoices into Sage and raising of customer invoices off of the e-commerce system
• Providing support to the team by chasing prices, helping on quotes when busy
• Provide some first level of customer support via phone & e-mail
• Take steps to resolve customer queries and complaints by speaking to the management team and/or contacting couriers and suppliers
• Deal with complaint emails and phone calls
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Maintain a consistent and professional attitude
• Take on additional duties when required
• Adhere to stated policies and procedures regarding health and safety in the workplace
• Adhere to procedures regarding the proper use and care of equipment and materials associated with the role

Essential Skills

Although no experience is required for the role of the Business Administration Apprentice, the skills listed below will be beneficial:

• GCSE English and Maths grade 4/C (or equivalent)
• Basic IT skills
• Eager to learn
• Proactive and uses initiative
• Relationship building
• Communication
• Driven
• Motivated

About Us

Transparent Communications is an IT and AV solutions provider, with vast experience of specifying and delivering solutions over the past 21 years. We do a lot of work within the education sector but we are also members of Joscar and approved suppliers to global companies in the defence sector, having delivered over £1m worth of business to them over the past 3 years. The Ministry of Defence has also purchased from us on several occasions, with repeat orders going to several barracks / RAF bases throughout the UK. In addition to this, we’ve also supplied repeatedly into national government agencies and departments, including the Home Office, Crown Prosecution Service and US Embassy.

Benefits

• 20 days holiday plus bank holidays
• 3 permanent staff (longest serving 10 years)
• Training and development
• Close to public transport links
• A good working environment
• Small business

Don’t miss out on your opportunity for the Business Administration Apprentice role, apply today!