Technical Business Support Officer

We Manage Jobs(WMJobs); Shrewsbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local council in Shrewsbury is seeking a Technical Business Support Officer to provide essential business and customer support services across various departments. This role offers a flexible hybrid working model, competitive salary, and extensive leave package starting at 24 days with potential increase. The successful candidate will need strong communication skills and preferably an NVQ level 2 in Business Administration. This position plays a key role in ensuring high-quality service delivery in the public sector.

Benefits

Competitive salaries

Flexible working & career progression

Local Government Pension Scheme

Staff discounts & salary sacrifice perks

Free parking

Confidential wellbeing support

Qualifications

• Experience working with legislation is preferred.
• Ability to handle complex queries regarding Planning/Conservation and Building Control.
• Strong oral and written communication skills to explain policies effectively.

Responsibilities

• Provide front line service over telephone, email, and face-to-face.
• Deliver courteous and unbiased customer service.
• Support various ecological and developmental services.

Skills

Excellent communication skills

Customer service skills

Professional demeanor

Education

NVQ level 2 in Business Administration or equivalent

Job description

Are you looking for a challenge, and a diverse range of work? Do you want to work in an innovative, positive, friendly team that shapes and develops the places we live and work in?

If so we want to hear from you.

An exciting opportunity has arisen to join our highly innovative and motivated Development Management Team as a Technical Business Support Officer. You will be fundamental to our success, delivering a varied range of planning and development management services.

The successful applicant will benefit from the opportunity of flexible hybrid working arrangements, access to training opportunities for career development and a flexi scheme.

You will be a valued member of our team providing excellent business and customer support services across our department. Supporting services which include Ecology, Building Control, Built Heritage Conservation and Highways Development Management to deliver professional quality and innovative services to all of our customers.

You will be based in Telford – a destination of vibrant places and experiences where people love to live, work and play. Sitting in the heart of Shropshire, Telford is the gateway between the Midlands and Wales. Rich in heritage and natural beauty, the borough has a vibrant town centre that’s currently expanding and a 450 acre town park with numerous leisure facilities.

Being part of the Development Management team will ensure you will play a part in the development and creation of creative and positive places for those who live and work in Telford, building a safe and sustainable environment for future generations to enjoy.

You will be expected to:

• Have a NVQ level 2 in Business Administration or equivalent qualifications.
• Preferably have experience of working with legislation, being able to understand and translate this to customers.
• Provide an essential front line service over the telephone, email and face‑to‑face dealing with often complex queries regarding Planning/Conservation and Building Control issues, and those provided by Development Management. Therefore, an efficient and friendly help‑desk service must be provided.
• Ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.

Have excellent communication skills: both oral and written, to be able to explain service policy and procedures and communicate decisions/requirements effectively to customers.

For further information please contact Siobhan Martin on 01952 380380 or email [e-mail].

Face to Face Interviews will take place on Tuesday 20th January 2025

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression.
• Local Government Pension Scheme.
• Staff discounts & salary sacrifice perks.
• Free parking & confidential wellbeing support.
• Hybrid working model – whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.

Attached documents

3007 Technical Business Support Officer..docx