Technical Business Support Officer

Telford and Wrekin Council; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Telford is seeking a Technical Business Support Officer to provide essential support within the Development Management Team. This role offers flexible hybrid working and involves handling complex customer queries related to Planning and Building Control. The ideal candidate will have excellent communication skills and an NVQ level 2 in Business Administration. The position includes a competitive salary, a comprehensive leave package, and opportunities for career development.

Benefits

Competitive salaries

Fantastic leave package

Flexible working & career progression

Local Government Pension Scheme

Staff discounts & salary sacrifice perks

Free parking

Wellbeing support

Qualifications

• Outstanding verbal and written communication skills.
• Ability to explain service policies and procedures effectively.
• Experience in handling complex queries in a professional manner.

Responsibilities

• Provide essential front line service via phone, email, and in-person.
• Manage complex queries regarding Planning/Conservation and Building Control.
• Ensure high quality customer service at helpdesk.

Skills

Excellent communication skills

Customer service

Understanding of legislation

Education

NVQ level 2 in Business Administration or equivalent

Job description

Are you looking for a challenge, and a diverse range of work? Do you want to work in an innovative, positive, friendly team that shapes and develops the places we live and work in?

If so, we want to hear from you.

An exciting opportunity has arisen to join our highly innovative and motivated Development Management Team as a Technical Business Support Officer. You will be fundamental to our success, delivering a varied range of planning and development management services.

The successful applicant will benefit from flexible hybrid working arrangements, access to training opportunities for career development and a flexi scheme.

You will be a valued member of our team providing excellent business and customer support services across our department. Supporting services which include Ecology, Building Control, Built Heritage Conservation and Highways Development Management to deliver professional quality and innovative services to all of our customers.

You will be based in Telford – a destination of vibrant places and experiences where people love to live, work and play. Sitting in the heart of Shropshire, Telford is the gateway between the Midlands and Wales. Rich in heritage and natural beauty, the borough has a vibrant town centre that's currently expanding and a 450 acre town park with numerous leisure facilities;

Being part of the Development Management team will ensure you play a part in the development and creation of creative and positive places for those who live and work in Telford, building a safe and sustainable environment for future generations to enjoy.

Responsibilities

• Have a NVQ level 2 in Business Administration or equivalent qualifications.
• Preferably have experience of working with Legislation, being able to understand and translate this to customers.
• Provide an essential front line service over the telephone, email and face to face dealing with often complex queries regarding Planning/Conservation and Building Control issues, and those provided by Development Management. An efficient and friendly helpdesk service must be provided.
• Ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.

Qualifications

Have excellent communication skills: both oral and written, to be able to explain service policy and procedures and communicate decisions/requirements effectively to customers.

Benefits

• Competitive salaries and a fantastic leave package – starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model – whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

For further information please contact Siobhan Martin on 01952 380380 or email [e-mail].

We do not hold a sponsorship licence for visas.