Remote SaaS Customer Support Specialist for Fitness Tech

DaySmart Software; Remote; GBP 32,000 - 34,000; Full time

Job summary

A tech company in the United Kingdom is seeking a dedicated Customer Support Representative to enhance customer experience by providing exceptional support. The ideal candidate will have at least 3 years of experience in a SaaS-based support role, showcasing strong communication and technical skills. This role is remote-first, requiring effective collaboration across time zones. The salary range for this position is £32,000-£34,000 per year. Join a passionate team that values support and collaboration.

Benefits

Team atmosphere

Full support and training

Qualifications

• Minimum of 3 years in a SaaS customer support or success role.
• Strong written and verbal communication skills in English.
• Experience working remotely and collaborating across time zones.

Responsibilities

• Provide exceptional support via chat, email, video, and calls.
• Guide customers through software features and best practices.
• Build relationships and understand customer needs.

Skills

Communication

Technical skills

Empathy

Organizational skills

Teamwork

Job description

A tech company in the United Kingdom is seeking a dedicated Customer Support Representative to enhance customer experience by providing exceptional support. The ideal candidate will have at least 3 years of experience in a SaaS-based support role, showcasing strong communication and technical skills. This role is remote-first, requiring effective collaboration across time zones. The salary range for this position is £32,000-£34,000 per year. Join a passionate team that values support and collaboration.