Customer Support à Grande-Bretagne

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we're showing people the perfect home for them. There's a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers' questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they're happy after they've bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home. Reporting to the Sales Office Manager, Senior Sales Manager or Sales Director, to assist the Sales department with all sales administration duties. As a Sales Administrator you'll get on‑job training and real responsibility from day one.

• Keep the customer at the heart of everything we do ensuring excellent customer service.
• Support the Sales team by providing effective administrative support: coordinating all necessary paperwork for sales progression and completing list of weekly and monthly and ad‑hoc reports when required.
• Assist the Sales department in completing client extras orders on time and with correct payment, monitoring and processing refunds on behalf of the Sales team.
• Support with weekly and monthly reports e.g.
  reservations; overdue contracts; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed on time.
• Liaise with internal/external customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office. Assisting in organising and facilitating events when required. Coordinating Sales meetings and Divisional Sales visits.
• Manage and maintain relevant online filing systems and databases in accordance with GDPR.
• Complete reports as and when required in line with compliance and audit requirements. Monitoring of Sales office Health and Safety documentation.
• Oversee the order process for the team, which may involve requesting and keeping track of purchase orders, ordering equipment, uniforms and any ad‑hoc items, booking training and travel for the wider team as and when required, and raising payment requests.
• Perform general office administration tasks and other appropriate ad‑hoc duties as and when required to meet the needs of the department – e.g. digital filing, photocopying, directing telephone calls.
• High volume invoice processing.
• Portal management.
• Query resolution.
• Month end procedures.
• Any other accounts/admin duties as requested.

• IT literate – intermediate level of proficiency with Microsoft Office programmes including Outlook, Word, Excel and Dynamics.
• Professional and proficient manner when dealing with internal and external parties.
• Forward thinking approach.
• Attention to detail.
• Proactive and able to prioritise workload.
• Flexible in terms of workload.

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover – Single Cover
• 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies
• Private medical cover
• Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more – including physio and talking therapies. You can even add family members.
• Pension – First‑class pension schemes with the option of up to 10% employer contributions.
• Annual Health Assessment – All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.
• Financial Benefits – access to employee loans and savings accounts, to house purchase discounts.
• Lifestyle Benefits – Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.
• Other Benefits – death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme.