Customer Identity and Access Management (CIAM) Consultant

Accenture; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global consulting firm is seeking a Customer Identity and Access Management (CIAM) Consultant to design secure, user-friendly solutions. Candidates should possess strong skills in identity management, CIAM platforms like Okta, and be adept at communicating with clients. Responsibilities include translating business needs into technical solutions and collaborating with diverse teams. The position offers competitive benefits, including vacation days and private medical insurance.

Benefits

25 days’ vacation per year

Private medical insurance

3 extra days for charitable work

Qualifications

• Strong understanding of authentication and authorisation.
• Experience with CIAM platforms like Okta or ForgeRock.
• Ability to explain technical topics to non-technical clients.
• Ideally experienced in consulting environments.
• Knowledge of GDPR compliance requirements.
• Critical thinking to solve client problems.
• Strong organization skills for managing projects.

Responsibilities

• Design and implement CIAM solutions with clients.
• Translate business needs into technical requirements.
• Collaborate with cross-disciplinary teams for delivery.
• Advise on best practices and compliance standards.
• Explore new technologies to enhance customer trust.
• Support Identity & Access Management projects globally.
• Contribute to innovation and go-to-market strategies.

Skills

Identity and access management concepts

CIAM platforms (Okta, ForgeRock, etc.)

Communication with non-technical stakeholders

Technology project delivery

Data privacy regulations (GDPR, etc.)

Critical thinking

Organizational skills

Client relationship management

Tools

Azure AD B2C

Active Directory

PowerBI

Job description

Customer Identity and Access Management (CIAM) Consultant

Location: London/UK Wide

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a CIAM Security Consultant, you will:

• Partner with clients to design and implement secure, user-friendly CIAM solutions.
• Translate business needs into technical requirements, ensuring seamless digital experiences for millions of end-users.
• Collaborate across multidisciplinary teams, including engineers, architects, strategists, and business leaders, to deliver impactful outcomes.
• Advise clients on industry best practices, compliance standards, and emerging trends in identity management.
• Drive innovation by exploring new technologies (e.g. biometrics, passwordless authentication, AI-driven fraud detection) to enhance customer trust.
• Support complex Identity & Access Management/ Digital Identity deliveries across industry groups, working with global teams
• Support the practice in various new initiatives across the firm, including innovation and go-to-market

The following skills and experience are essential for this role:

• Strong understanding of identity and access management concepts, including authentication, authorisation, federation and verified decentralised identities.
• Experience with CIAM platforms (e.g. Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C) or equivalent.
• Ability to communicate complex technical topics clearly to non-technical stakeholders.
• Proven track record in delivering technology projects, ideally within consulting or client-facing environments.
• Knowledge of data privacy regulations (GDPR, UK Data Protection Act) and their impact on customer identity solutions.
• Critical thinking and advisory – diagnose and curate options to address problems to leadership
• Possess strong organisational skills and, where applicable, help team facilitate management and tracking of large and sometime complex projects

Set yourself apart:

• Demonstrated thought leadership in digital identity and security, supported by publications, speaking engagements, or community contributions.
• Hands‑on expertise in modern security practices (Zero Trust, API security, adaptive authentication) and knowledge of key frameworks (ISO/IEC 27001, COBIT, NIST).
• Certified in leading CIAM platforms (ForgeRock, Ping, Okta) with experience building custom connectors and integrating with enterprise applications.
• Proven ability to blend technical depth (coding, cloud hosting, Active Directory, PowerBI) with strategic business acumen, delivering tailored solutions across industries.
• Strong client relationship management skills, coupled with entrepreneurial drive and a passion for designing secure yet frictionless customer experiences.

What’s in it for you:

At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first‑class services we are known for.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Closing date 25th February 2026