SCYPS Business Administration Apprentice

NHS; Greater London; On-site; GBP 15,000; Full time

Job summary

A health service provider in England is seeking a business administration apprentice to support children and young people in Newham. The role includes providing clerical support, managing appointments, and maintaining patient records. Ideal candidates will have good communication skills and prior administrative experience. This full-time apprenticeship lasts 18 months, with a salary of £14,722 per annum, offering a chance to gain valuable skills within the NHS and develop a career in healthcare.

Qualifications

• Ability to work without supervision.
• Previous administrative experience in the NHS or office environment.
• At least 3 months experience of routine office administration.

Responsibilities

• Produce accurate records and documents.
• Deal with queries from the public and agencies.
• Manage diary and appointments system.

Skills

Communication skills

Data organization

Independent working

Education

Level 2 English and maths at Grade C/4

English & Maths GCSE at grade C or grade 5 or above, or NVQ1

Job description

Job Summary

East London Foundation Trust has a strong commitment to providing high-quality care to those who need our services, as well as a strong culture of learning and of developing individuals and teams.

We are recruiting for a business administration apprentice to join the Specialist Children and Young People Service (SCYPS) on a fixed term basis.

The individual will be part of a diverse group of professionals offering specialist care and support to children and young people in and around Newham. The post-holder will be expected to work across the various services within SCYPS if needed, supporting school‑age students during short work‑experience placements as part of the SCYPS team.

The role will provide effective and efficient administrative, clerical and/or customer service support to the department. The post holder will work flexibly within the team and contribute to the smooth functioning of systems in place, supporting management of waiting lists to reduce waiting times.

He/she will also complete their assigned apprenticeship standard within the allotted fixed‑term period and will spend an average of six hours per week evidence their knowledge, skills and behaviour to the training provider.

He/she will want to develop a career in the NHS and demonstrate a commitment to learning and a desire to complete an apprenticeship qualification alongside work‑based learning.

Responsibilities

• Produce accurate records and documents, including emails, letters, files, payments, reports, proposals, and manage waiting lists.
• Draft and send outgoing electronic and manual correspondence, including reminding patients of forthcoming appointments and posting other correspondence related to patients, carers, GP's.
• Deal with a range of queries from the public and other agencies in a polite and helpful manner, acting as a reception point by telephone and face‑to‑face, seeking advice and guidance from Team Secretaries or Operations Manager.
• Take and promptly pass on accurate notes and information, exercising independent judgment and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
• Ensure calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.
• Manage the diary and appointments system and inform clinicians of their appointment arrivals.
• Ensure staff have filled in their diary and updated the appointment system.
• Co‑ordinate and oversee room bookings and report any problems as appropriate.
• Access patient records and update accordingly, typing correspondence when required.
• Maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.
• Perform other duties as required.

Person Specification

Essential

• Ability to work without direct supervision.
• Ability to communicate clearly using various platforms.
• Level 2 English and maths at Grade C/4 or above, or willingness to work towards these qualifications during the apprenticeship.
• Previous administrative experience in the NHS or experience of working in an office environment.
• At least 3 months experience of routine office administration including reception duties.
• Ability to organise and evaluate data.
• English & Maths GCSE at grade C or grade 5 or above, or NVQ1.

Desirable

• NVQ Level 3 or equivalent qualification or working towards.
• Working experience in a multidisciplinary health team.
• Experience of providing admin support within a health or social services setting.
• Previous NHS work experience or administrative experience.
• An understanding of office procedures.

Apprenticeship Details

Pay scheme: Agenda for change

Band: Band 2

Salary: £14,722 per annum

Contract: Apprenticeship

Duration: 18 months

Working pattern: Full‑time

Reference number: 363-SS7276385-A

Job location: 84 West Ham Lane, London, E15 4PT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Information

East London NHS Foundation Trust

West Ham Lane, 84 West Ham Lane, London, E15 4PT

Website: https://www.elft.nhs.uk/

EEO Statement

East London Foundation Trust is an equal opportunity employer and welcomes applications from all backgrounds.