Frontline Customer Experience Support Specialist

Daniel Owen Ltd; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in North London is seeking a Customer Journey Team Support on a temporary ongoing contract. This role is essential within the Customer Experience team, assisting with customer queries and ensuring accurate database updates. The ideal candidate will have experience in customer service and office administration, thrive in dynamic environments, and support process evolution through technology. This position offers a pay rate of £16.44-£18.00 per hour, reflecting the importance of delivering excellent customer service.

Qualifications

• Experience in a customer-focused organization.
• Ability to work in a fast-paced environment.
• Skills in managing multiple priorities and deadlines.

Responsibilities

• Update customer database with accurate information.
• Act as the first point of contact for customer queries.
• Provide support to senior team members.

Skills

Customer service

Office administration

Team support

Job description

A leading recruitment agency in North London is seeking a Customer Journey Team Support on a temporary ongoing contract. This role is essential within the Customer Experience team, assisting with customer queries and ensuring accurate database updates. The ideal candidate will have experience in customer service and office administration, thrive in dynamic environments, and support process evolution through technology. This position offers a pay rate of £16.44-£18.00 per hour, reflecting the importance of delivering excellent customer service.