Customer Support jobs in United Kingdom

Location: Central Bristol

Contract Type: Permanent

Annual Salary: £26,000 - £28,500

Working Pattern: Full Time (Monday - Friday, 9am - 5:30pm)

• Competitive Salary: Earn between £26,000 and £28,500 annually.
• Convenient Location: Just a 13-minute walk from Bristol Temple Meads train station.
• Work-Life Balance: Enjoy a comprehensive holiday package of 22 days plus bank holidays, increasing to 25 days with service.
• Hybrid Working: Flexible work-from-home options available after probation (up to 2 days/week).
• Wellness Perks: Free on-site gym access to keep you fit and active.
• Career Growth: Access to professional training and development opportunities.
• Supportive Culture: Join a friendly, collaborative workplace where your contributions are valued!

As a Payroll Executive, you will play a pivotal role in our busy Payroll department. Your meticulous nature and love for numbers will shine as you prepare and run high-volume payrolls, ensuring accuracy and compliance every step of the way. If you thrive in a fast-paced environment and are eager to provide top-notch service to our clients and contractors, this is the perfect opportunity for you!

• Payroll Management: Prepare and run high-volume payrolls accurately and on time.
• Data Handling: Manage data entry, raise invoices, and submit timesheets for contractors/agencies.
• Expense Processing: Process expense claims while adhering to compliance protocols.
• Pension Queries: Handle Auto-Enrolment Workplace and Private Pension inquiries.
• Reporting: Prepare payroll reports and payslips for contractors.
• Customer Support: Assist contractors with payroll queries, including PAYE deductions.
• Communication: Deliver outstanding customer service through various channels—telephone, email, and webchat (approximately 30 calls/week).
• Team Support: Provide professional and friendly communication to both agencies and contractors.

• Attention to Detail: Exceptional accuracy in all tasks.
• Time Management: Ability to work under tight deadlines while managing multiple priorities.
• Problem‑Solving Skills: Proactive approach with situational awareness.
• Communication Skills: Excellent written and verbal communication, with a professional and approachable demeanour.
• Tech‑Savvy: Proficiency in Microsoft Office, especially Excel (pivot tables, VLOOKUP, etc.).
• Customer‑Focused: A commitment to delivering service excellence.

If you're excited about joining a growing company where your skills will make a real impact, we want to hear from you! Take the next step in your career and apply today to become our next Payroll Executive.

Shortlisted Candidates will be contacted within 24 hours.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.