Customer Support jobs in United Kingdom

MTrec’s New Job Opportunity;

MTrec Commercial are proudly representing our industry leading customer service client in their search for a German Speaking Representative. The company are an employer of choice for those seeking an exciting and dynamic role in customer service role, and who are seeking to utilising their customer service skills. The successful candidate will become a part of an organised and efficient team of friendly and professional communication representatives and can develop and grow along with the rest of the team. The position will be hybrid working and is starting asap. If you are a fluent German speaker and are looking to progress your skills within this industry then please apply for an immediate response!

Rewards and Benefits on Offer;

• The opportunity to work with a dynamic and cultured team of professionals

• Working from home opportunity

• A temporary to permanent position

• Flexible working hours

• Continuous training and development

• Progress to senior after 1 year!

The Job You’ll Do;

• Conduct calls to generate high quality leads in German and English.

• Research contacts and consider their requirements prior to communication.

• Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication.

• Understand the needs of the prospective customer and react accordingly.

• Maintain organised and detailed records of customer interactions.

• Support your colleagues and work as a team.

• Deliver a very high standard of quality and professionalism at all times.

• Be available to work Monday to Friday either 8am – 4pm / 9am – 5pm / 1pm – 9pm.

About you;

• Full German Fluency is essential.

• Exceptional communication skills.

• Positive attitude and result driven.

• Good team and interpersonal skills

• Confidence to direct the course of a conversation and handle objections.

• Well-organised and conscientious, with excellent attention to detail

• Ability to quickly learn new processes.