Cybersecurity Support Specialist - Hybrid

Barracuda Networks Inc.; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading cybersecurity firm in the United Kingdom seeks motivated customer support technicians for networking and security products. In this entry-level role, you will offer high-quality support through email, phone, and chat, resolving customer issues while developing your skills in network and IT security. The ideal candidate has a customer-centric focus and knowledge in IT security, with additional benefits for language skills and relevant certifications. Opportunities for personal growth and internal mobility are available.

Benefits

Opportunities for cross-training

Internal mobility

Equity options

Qualifications

• Prior experience in networking or IT security is preferred.
• Ability to troubleshoot and resolve customer issues.
• Willingness to develop skills through ongoing training.

Responsibilities

• Provide support for home-grown products via email, phone, and chat.
• Interface with customers to effectively solve their issues.
• Document and escalate product bugs or issues as necessary.

Skills

Network security knowledge

Customer-centric focus

Good English language skills

Experience with Salesforce

Education

Good knowledge in networking and IT security

CCNA, CCNP, or CCIE certification

Tools

Linux Command Shell

Microsoft Windows Server

VMware

Hyper-V virtualization

Exchange

SQL

Job description

A leading cybersecurity firm in the United Kingdom seeks motivated customer support technicians for networking and security products. In this entry-level role, you will offer high-quality support through email, phone, and chat, resolving customer issues while developing your skills in network and IT security. The ideal candidate has a customer-centric focus and knowledge in IT security, with additional benefits for language skills and relevant certifications. Opportunities for personal growth and internal mobility are available.