Customer Support Specialist - Hybrid Career Growth

Lloyds Banking Group; Waterlooville; On-site; GBP 20,000 - 21,000; Part time

Job summary

A leading UK financial services provider is seeking a part-time Customer Support professional in Waterlooville. The role provides direct face-to-face support to customers, requiring strong interpersonal skills and a commitment to service. With a structured skill progression framework, opportunities exist to earn higher wages by mastering new customer service skills. This role emphasizes empathy, teamwork, and integrity, aiming to deliver an exceptional customer experience while contributing to a diverse and inclusive work environment.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

Discounted shopping benefits

22 days holiday with increases over time

Wellbeing initiatives and generous parental leave policies

Qualifications

• No previous financial services experience required, just the ability to help people effectively.
• Ability to build relationships quickly for fantastic customer experiences.
• Passion for understanding customer needs and providing empathetic service.

Responsibilities

• Provide face-to-face support to customers in branches.
• Develop skills through a structured progression framework.
• Handle queries effectively and build lasting customer relationships.

Skills

People skills

Empathy

Team collaboration

Customer-focused

Integrity

Job description

A leading UK financial services provider is seeking a part-time Customer Support professional in Waterlooville. The role provides direct face-to-face support to customers, requiring strong interpersonal skills and a commitment to service. With a structured skill progression framework, opportunities exist to earn higher wages by mastering new customer service skills. This role emphasizes empathy, teamwork, and integrity, aiming to deliver an exceptional customer experience while contributing to a diverse and inclusive work environment.