New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm

People First Team Japan/ピープルファーストチームジャパン; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Job summary

A diverse recruitment agency in the UK is seeking a Malay Speaking Customer Support Representative to provide excellent service to Malay-speaking clients in the forex industry. Successful candidates will possess fluency in Malay and English, strong communication skills, and a finance-related degree. Responsibilities include responding to client inquiries, assisting with onboarding, and collaborating with teams to ensure compliance. This role offers a salary starting at £26k, increasing after training.

Qualifications

• Fluency in Malay is essential.
• Proficiency in English is required.
• Excellent communication skills to explain complex information.

Responsibilities

• Respond to inquiries from Malay-speaking clients promptly.
• Provide information about forex trading platforms and services.
• Assist clients with onboarding, including documentation requirements.
• Guide clients in using trading platforms and concepts.
• Resolve client concerns efficiently and escalate if necessary.
• Collaborate with teams to ensure compliance and client satisfaction.
• Maintain records of client interactions in CRM.
• Participate in training to enhance forex knowledge and skills.

Skills

Fluency in Malay

Proficiency in English

Communication skills

Problem-solving

Analytical skills

Time management

Tech-savvy

KYC/AML knowledge

Education

Finance-related degree

Job description

Your New Job Title: Malay Speaking Customer Support Representative - PSW Accepted

The Skills You'll Need: Malay fluent, KYC/AML, customer service

Your New Salary: £26k, will add to £27k after 5 weeks training

Office based

Perm

Start: ASAP

To be successful in this role our client has said it is essential that candidates:

• have Malay to native level
• have KYC/AML related experience
• have finance related degree

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing:

• Respond to incoming inquiries via various channels (phone, email, live chat) from Malay-speaking clients promptly and professionally.
• Provide accurate and comprehensive information about forex trading platforms, products, services, and account-related queries.
• Assist clients with onboarding, including account registration, verification, and documentation requirements.
• Guide clients in navigating trading platforms, explaining basic trading concepts, and providing technical support as needed.
• Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to relevant departments when necessary.
• Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements.
• Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system.
• Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings.

The Skills You'll Need to Succeed:

• Fluency in Malay is essential. Proficiency in English is also required.
• Fresh graduates are welcome. Proven experience and knowledge of forex trading concepts are a plus.
• Excellent communication skills with the ability to explain complex information clearly and concisely.
• Exceptional problem-solving and analytical skills to address client issues effectively.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Excellent time management skills with the ability to multitask and prioritize tasks effectively.
• Tech‑savvy with a good understanding of trading platforms and software applications.
• High level of professionalism, integrity, and empathy when dealing with clients.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.