Complaint Resolution Specialist - Customer Support

Allwyn UK; Watford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading lottery operator in the UK is seeking a Customer Support Agent to provide first line support to players and retailers. Responsibilities include investigating complaints, compiling correspondence, and ensuring compliance with company standards. The position requires proven experience in customer service, exceptional written communication skills, and the ability to work in a team environment. This role offers benefits like a bonus scheme, enhanced leave, and wellness support, emphasizing wellbeing and inclusivity.

Benefits

Company bonus scheme

Matched pension contributions up to 8.5%

26 days annual leave + 2 Life Days

Complimentary Private Medical

Life Assurance

Enhanced Maternity & Paternity leave

£500 wellness allowance

Access to nutritional advisor and personal trainers

Discounted Health Assessments

Complimentary Financial coaching

Qualifications

• Proven experience in a regulated or customer focused environment.
• Strong customer service and advocacy skills.
• Able to write clearly and concisely.

Responsibilities

• Provide first line support to players and retailers.
• Investigate and resolve customer complaints.
• Compile high quality written correspondence.

Skills

Complaint handling

Exceptional written communication

Customer advocacy

Teamwork

Microsoft suite products

Job description

A leading lottery operator in the UK is seeking a Customer Support Agent to provide first line support to players and retailers. Responsibilities include investigating complaints, compiling correspondence, and ensuring compliance with company standards. The position requires proven experience in customer service, exceptional written communication skills, and the ability to work in a team environment. This role offers benefits like a bonus scheme, enhanced leave, and wellness support, emphasizing wellbeing and inclusivity.