Customer Support à Grande-Bretagne

A NAVBLUE Aeronautical Analyst - Navigation+ is responsible for maintaining safety critical records in Navblue’s aeronautical database which supports a variety of products for pilots and companies in the aviation industry based on the 28-day AIRAC cycle. Record types include aerodromes, runways, waypoints, coordinates, altitudes, airways, and airspace, etc. You will use visual comparison, as well as a variety of software, to compare state-published text and images with database records and update the database as required.

Main Responsibilities:

• Support leadership responsibilities within the team and demonstrate company values.
• Contributes data or part of a presentation to the internal team, department, or customer meetings.
• Compare text and images in new aeronautical publications with existing records in the Navblue database.
• Update standard and tailored records in the database in accordance with structured Navblue production processes, as well as aviation regulations and customer requirements.
• Investigate and reply to customer queries, requests/errors/issues via the Customer Support Portal.
• Using instruction and overarching guidelines, raise queries with aeronautical publication providers to clarify documents and resolve issues.
• Reprioritizes work based on changing requirements in an adaptable and flexible way.
• Support Quality improvements by contributing to Root Cause Analysis, Multi-Functional Team meetings, and NCR management.
• Assist and contribute to internal and customer projects through research, estimates, providing feedback on findings, and other duties as required.
• Double-check the work of other analysts for accuracy and adherence to the process. Provides constructive feedback on improvement.
• Provide mentoring to more junior analysts: answering questions and providing feedback and support to further training and development.
• Contribute to continuous improvements of tools and processes (Agile, SAFE).
• Actively support cycle Closedown process.

Required Experience:

• Experience in mentoring
• Experience working in companies in the aviation/corporate industry
• Working knowledge of Aeronautical Information Services (AIS)/NOTAMs publications is required
• Experience in quality check is an asset

Required skills:

• Excellent verbal and written communication in English
• Demonstrate excellent work ethic and positive attitude towards daily tasks and the company
• Be open and responsive to change
• Communicate clearly and concisely with all internal stakeholders and interact with external stakeholders
• Lead small projects and host internal meetings/workshops with support or guidance
• Collaborate and share ideas, both within Navigation+ and with other teams, to achieve team and department goals
• Assist team members to manage team assignments and ensure completeness
• Be quality minded with excellent attention to detail
• Adhere to existing processes and suggest improvements to increase quality and efficiency. Perform in-depth investigation of an issue to formulate decisions before seeking guidance.
• Demonstrate ability to identify challenges/blockers to achieving predetermined deadlines and escalate accordingly

Education:

• Degree in aviation related field is an asset

Technical Systems Proficiency:

• Google suite
• Ability to learn bespoke software

What we offer:

• Stable employment based on full-time job contract
• International working environment in the dynamic company
• Training and development possibilities
• Participating in international projects and international trips
• Competitive salary dependent on experience and qualifications
• Flexible working hours, home office
• Private medical coverage for you and your family
• Sport card
• Life insurance for you and your family
• Co-funding for meals

How to Apply:

Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email totalent@navblue.aero .

We thank all applicants for applying. Only selected applicants will be contacted.

NAVBLUE is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

NAVBLUE is operating within the Airbus Helicopters Polska Structure.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions.You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission:lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Cardiff (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), and Gdańsk (Poland) with other offices all around the world.

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