Trust Services Partner

NHS Professionals; Nuneaton; On-site; GBP 26,000; Full time

Job summary

A leading healthcare staffing organization is seeking a Trust Services Partner to provide essential on-site support at George Eliot Hospital in Nuneaton. This role demands strong communication and relationship management skills alongside organizational capabilities. The Trust Services Partner will ensure all stakeholder interactions are supportive and efficient, while also promoting services to potential new flexible staff. This position offers a salary of £26,000 per annum and benefits, including generous annual leave and employee discounts.

Benefits

Annual Leave: 27 days plus bank holidays

Employee Discounts via Blue Light Card

Recognition programs

Qualifications

• Self-motivated and enthusiastic.
• Ability to manage multiple stakeholders.
• Background in a fast-paced working environment.

Responsibilities

• Provide on-site customer support for ward managers and flexible staff.
• Offer expert advice to resolve service queries.
• Manage client relationships to ensure high service levels.

Skills

Strong communication

Relationship building

Organizational skills

Diary management

Customer service

Job description

About the Role

Join Us at NHS Professionals - Make a Difference Every Day!

Are you self‑motivated, enthusiastic, and ready to be part of something exciting? Do you have excellent communication skills and a talent for building strong relationships with key stakeholders?

If so, we have a fantastic opportunity for you to grow your career with an organisation where your achievements are valued, and your contribution makes a real impact. NHSP has been recognised as a Top Employer by the Top Employers Institute, reflecting our commitment to a supportive and rewarding workplace.

We are currently recruiting for a Trust Services Partner.

• Hours: 37.5 per week, Monday – Friday
• Location: George Eliot Hospital (On‑site)
• Salary: £26,000 per annum, plus access to a range of exclusive rewards and benefits

About the Role: This is a critical role for the local NHS Trust. As a Trust Services Partner, you will provide on‑site customer support for ward managers and NHSP bank workers (flexible staff), ensuring that all interactions with NHSP are simple, efficient, and supportive.

Your responsibilities will include:

• Offering expert advice and guidance to resolve queries that the NHSP National Service Centre cannot handle.
• Visiting wards to check in with ward managers and flexible workers, monitoring satisfaction, and promoting NHSP to potential new workers.
• Managing client relationships to ensure a high level of service and engagement across the Trust.

What We Offer

• Annual Leave: 27 days plus bank holidays, with the option to buy an additional 3 days each year.
• Employee Discounts: Access to exclusive schemes, including the Blue Light Card and Beat platform, offering thousands of discounts on shopping, entertainment, travel, and more.
• Recognition: Our Star of the Month award rewards colleagues who go above and beyond, with £100 shopping vouchers.
• Accreditation: We are proud to be the first NHS organisation to achieve the Top Employer accreditation, reflecting our commitment to a positive workplace culture.

About The Candidate

To be successful in this post you will need to:

• Be a strong communicator and good at building relationships.
• Be highly organised and committed.
• Have strong diary management skills.
• Have a background of managing a demanding and fast paced working environment.
• Manage multiple stakeholders.
• Have an excellent customer service background.

About Us

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long‑term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society.
• To proactively embed the EDI agenda, in a meaningful way, in all that it does.
• To ensure we create a psychological safe environment in which everyone can thrive and be at their best.
• To actively support and include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants who meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.

If you are ready to join a team that values your expertise, supports your growth, and makes a real difference to patient care, apply today to become a Trust Services Partner with NHSP!