Hybrid Customer Accounts Coordinator: Arrears & Benefits

Sng (sovereign Network Group); England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A large Housing Association is seeking a Coordinator - Customer Accounts to support the income service. This role involves administrative support to ensure collection of housing costs, managing accounts, and promoting tenancy sustainability. The ideal candidate will have strong communication skills, experience in housing management, and knowledge of welfare benefits. Benefits include generous holiday, pension scheme, and wellbeing discounts.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package

3 additional paid Wellbeing days

6 weeks full pay paternity leave

Private medical insurance options

Wellbeing discounts including Gym Memberships

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience within housing or customer account management is required.
• Knowledge of welfare benefits such as Universal Credit or Housing Benefit is necessary.

Responsibilities

• Follow up on failed payments or cancellations and arrange new payment solutions.
• Manage housing benefit overpayments and account reconciliations.
• Maintain accurate records for financial compliance.

Skills

Strong communication skills

Problem-solving skills

Customer-first mindset

Experience in income or customer account management

Knowledge of welfare benefits

Excellent administration skills

Data management skills

IT competency

Job description

A large Housing Association is seeking a Coordinator - Customer Accounts to support the income service. This role involves administrative support to ensure collection of housing costs, managing accounts, and promoting tenancy sustainability. The ideal candidate will have strong communication skills, experience in housing management, and knowledge of welfare benefits. Benefits include generous holiday, pension scheme, and wellbeing discounts.