Resident Experience Concierge

Cobalt Consulting (UK) Ltd; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading build-to-rent operator is seeking a Resident Service Assistant in Cardiff. You will be the first point of contact for residents, providing outstanding customer service and support. Key responsibilities include assisting with queries, maintaining high standards, and participating in community events. Candidates should have experience in hospitality or customer service and be proactive communicators. This role offers a full-time contract with competitive salary and excellent benefits.

Qualifications

• Experience in hospitality, hotels, tourism, residential management, or customer service.
• Proactive team player who is well-presented, reliable, and professional.
• Awareness of Health & Safety standards.

Responsibilities

• Welcoming residents and visitors in a friendly manner.
• Assisting with resident queries and maintenance requests.
• Supporting property management operations.

Skills

Customer service

Communication

Hospitality experience

Problem-solving

Education

ARLA or AIRPM qualification

Tools

Microsoft Office

CRM systems

Job description

A leading build-to-rent operator is seeking a Resident Service Assistant in Cardiff. You will be the first point of contact for residents, providing outstanding customer service and support. Key responsibilities include assisting with queries, maintaining high standards, and participating in community events. Candidates should have experience in hospitality or customer service and be proactive communicators. This role offers a full-time contract with competitive salary and excellent benefits.