Remote Travel Concierge — Bookings & Support

Getaway Travel Agency; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency in the UK is looking for a Travel Customer Representative to support clients from booking to returning home. Responsibilities include responding to inquiries, assisting with bookings, and providing destination information. The ideal candidate has excellent communication skills, strong customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and travel perks.

Benefits

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Job description

A travel agency in the UK is looking for a Travel Customer Representative to support clients from booking to returning home. Responsibilities include responding to inquiries, assisting with bookings, and providing destination information. The ideal candidate has excellent communication skills, strong customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and travel perks.