Customer Support jobs in Germany

Job Description - Administrator Repairs and Maintenance (25917)

Job Description

Administrator Repairs and Maintenance - (25917)

Description

Administrator - Repairs and Maintenance

Location: Hybrid working; from home and our office in Welwyn Garden City with occasional travel to our office in the North East for training purposes

Type: Permanent, Full Time (37.5 hpw)

Salary: £24,638 per year plus Health Cash Plan and brilliant benefits!

Home a place where you belong

We have a brilliant opportunity for you to join our Repairs and Maintenance team as an Administrator. You’ll provide excellent administrative support, keep systems up to date, drive productivity, and deliver excellent customer service to support our promise of providing a reliable repairs service.

Typical day as an Administrator

• Ensure all systems contain accurate, real-time information, such as maintenance works required on our customers’ homes, and highlight when job volumes exceed available resources.
• Use our works order management and other systems to update materials, equipment, and subcontractor orders.
• Deliver high-quality work, whether providing general admin support or assisting scheduling teams to assign work to trade operatives.

Work here means making a difference in our customers' lives. Join one of the UK’s top ten Great Places to Work!

You have

• Previous administration experience, ideally in a fast-paced repairs and maintenance environment or with good knowledge of repairs and maintenance if not.
• Good knowledge of or ability to use workforce planning systems.
• Attention to detail, strong organizational and planning skills, ability to meet deadlines, and handle multiple tasks.
• Flexible approach, initiative, and good judgment.
• Proficiency with technology and online systems.

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

Looking for a job where you truly belong? Bring your unique skills and experience to deliver great service for our customers. Our diverse team is here to support you as you settle in.

Job details

• This is a hybrid role, working from Welwyn Garden City and home.
• Typical hours are 9:00 am to 5:00 pm, with flexibility to discuss other patterns.
• Use technology for system updates, admin support, online learning, and collaboration.

A place where you belong

We celebrate diversity and support all colleagues to be their true selves through our networks and initiatives. Together, we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day”), increasing to 39 days, plus time off for volunteering.
• Health cash plan saving you up to £1140 annually, covering dental, optical, prescriptions, therapies, and more.
• Over 800 discounts on groceries, holidays, and days out. Save on phones, bikes, cars, and more.
• Generous pension scheme with life insurance of 3x salary.
• Opportunities for career growth within the organization.