Customer Growth & Engagement Officer

MetFriendly; Orpington; On-site; GBP 28,000 - 30,000; Full time

Job summary

A financial services provider in Orpington is seeking a Customer Engagement Officer who will focus on meeting financial targets, engaging with customers, and building relationships. The successful candidate will manage customer queries, support marketing initiatives, and continually improve service delivery. This role requires strong communication skills and the ability to work proactively with both customers and internal teams. The package includes a competitive salary and benefits such as enhanced pension and health insurance.

Benefits

Enhanced pension

Health insurance

24 days annual leave + bank holidays

Responsibilities

• Meet allocated financial targets for new business income, customer acquisition, and retention.
• Engage proactively with customers and prospects to provide accurate product information.
• Build relationships as a key contact for new product and renewal enquiries.
• Identify opportunities for customer referrals to Field Officers.
• Respond promptly to inbound and outbound calls in line with service standards.

Job description

A financial services provider in Orpington is seeking a Customer Engagement Officer who will focus on meeting financial targets, engaging with customers, and building relationships. The successful candidate will manage customer queries, support marketing initiatives, and continually improve service delivery. This role requires strong communication skills and the ability to work proactively with both customers and internal teams. The package includes a competitive salary and benefits such as enhanced pension and health insurance.