Hybrid Complaints & Escalations Specialist

Metropolitan Thames Valley; Beeston; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A housing provider in Beeston is seeking a Complaint Specialist to handle complex complaints and collaborate with senior leaders. In this hybrid role, you will enhance customer satisfaction, support the Customer Care Team, and communicate effectively with key stakeholders including MPs and the Housing Ombudsman. Applicants should possess strong dispute resolution skills and exceptional organisational abilities. This position offers a salary range of £29,593 - £31,150, depending on experience.

Qualifications

• Strong knowledge and experience in resolving customer disputes.
• Confident at communicating with senior leaders and members of parliament.
• Exceptional organisation skills required.

Responsibilities

• Responsible for resolving complex complaints and CEO complaints.
• Supporting the Customer Care Team to deliver satisfactory resolutions.
• Building relationships with senior executives and key stakeholders.

Skills

Resolving customer disputes

Communication with senior leaders

Exceptional Organisation

Excellent communication skills

Job description

A housing provider in Beeston is seeking a Complaint Specialist to handle complex complaints and collaborate with senior leaders. In this hybrid role, you will enhance customer satisfaction, support the Customer Care Team, and communicate effectively with key stakeholders including MPs and the Housing Ombudsman. Applicants should possess strong dispute resolution skills and exceptional organisational abilities. This position offers a salary range of £29,593 - £31,150, depending on experience.