Client Services Engineer, London

Talos; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital asset technology company is seeking a Client Services Engineer to streamline client services through innovative automation solutions. The role involves identifying common client issues, providing proactive solutions, and ensuring system stability. Candidates should have 3-5 years of experience in customer-facing roles, a relevant engineering degree, and familiarity with programming and cloud services. Join a supportive and diverse team in a hybrid work environment.

Benefits

Monthly wellness credit

Paid lunches

Fitness and evening socials

Annual offsite events

Qualifications

• 3-5 years of experience in customer-facing support or engineering role.
• Degree in engineering or quantitative equivalent required.
• Programming and/or scripting experience with Python, shell, or React.

Responsibilities

• Drive the transformation and automation of client support processes.
• Identify common client pain points and create proactive solutions.
• Act as a trusted advisor for clients, handling trading queries.

Skills

Customer-facing support

Problem-solving ability

Programming (Python, shell, React)

Curiosity and willingness to learn

Experience with Linux

Experience with distributed systems

Education

Engineering degree or quantitative equivalent

Tools

Monitoring and observability tools

Job description

Institutional Fabric for the Digital Asset Market

Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem.

Our mission at Talos is clear: to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem. We are committed to building the most innovative and trusted platform in the world, supporting the entire trading lifecycle.

At Talos, you'll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity at every turn. We believe that every member of our team adds invaluable insights and abilities that drive Talos forward. In our pursuit of excellence, we foster a culture of trust and integrity, collaboration, and mutual growth. Together, we are ambitiously building something extraordinary. Your unique talents and insights will play a crucial role in our shared success.

We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We have a hybrid-friendly work environment, with physical hubs in New York, London, Singapore and Cyprus.

About the Role

Talos is currently seeking a Client Services Engineer to help streamline client service by creating automation and instrumentation solutions. You'll identify common client issues and develop proactive solutions to prevent them. You'll also help maintain system stability through real-time monitoring of our production systems. As part of a global team, you'll serve as a key contact between Talos and our clients, addressing trading and operational queries. This role provides an exciting opportunity to gain hands-on experience in a dynamic and fast-paced environment.

Responsibilities and Duties

• Innovate Client Services: Drive the transformation and reduction of “toil” of client support by developing innovative automation solutions, ensuring seamless and efficient service experiences.
• Anticipate and Solve Problems: Stay ahead of client needs by identifying common pain points and creating proactive solutions, preventing issues before they arise.
• Enhance Client Experience: Act as a trusted advisor and main point of contact for clients, handling trading and operational queries with expertise and dedication as part of our global team.
• Ensure System Reliability: Play a critical role in maintaining system stability and health, employing real-time monitoring to keep our production systems running smoothly and efficiently.

Qualifications

• 3-5 years of experience in customer-facing support / engineering role
• Engineering degree or quantitative equivalent or similar experience
• Programming and / or scripting experience (Python, shell, React)
• Experience with Linux
• Experience with distributed systems / cloud services is nice to have
• Familiarity with monitoring, observability, telemetry, and SRE principles is advantageous.
• Programming experience with generative AI (ChatGPT) and Bot-based solutions via chat (Slack) is nice to have
• Experience with trading systems in either capital markets or digital assets strongly preferred
• Curious, willing to learn, and question existing processes and protocols
• Exceptional problem-solving ability

Benefits

You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team.

Get In Touch!

Sounds compelling? We’d love to hear from you. Contact us directly.

Also, check out other open positions listed on our website.

Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail]. To protect the interests of all parties, Talos Trading, LLC and its affiliates (“Talos”) strongly discourage submission of unsolicited resumes from any source other than directly from a candidate. Talos will NOT pay fees, commissions or compensation of any kind (“Fees”) for any placement or hire resulting from the receipt of an unsolicited resume. Talos will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees and Talos reserves the right to contact, interview, and hire the candidate directly. Agencies, search firms, recruitment firms and similar organizations (“Agencies”) must obtain advance written approval from Talos’s internal recruiting team to submit resumes, AND must sign a valid fully executed placement agreement with Talos in order to be eligible to receive any Fees from Talos. Talos will not pay a Fee to any Agency that does not have such agreement in place. By submitting a resume without a signed agreement, you acknowledge and accept these terms.

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