Application Support Analyst: BAU, Upgrades & APIs

Canopius; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global specialty lines (re)insurer is seeking an Application Support professional to join their IT team in Manchester. This role focuses on providing operational support for policy administration systems and involves troubleshooting, documentation, and software rollout. Candidates should have a strong background in SQL Server, customer-facing support roles, and excellent communication skills. The company offers a hybrid working model with a comprehensive benefits package.

Benefits

Hybrid working

Competitive base salary

Health and dental insurance

Discretionary bonus

Non-contributory pension

Qualifications

• Experience providing day-to-day support for policy administration systems.
• Ability to manage priorities through a ticketing system.
• Exposure to working in a highly regulated environment.

Responsibilities

• Executes standard operational support activities.
• Provides advice to business users for operational changes.
• Prepares user-level and support-level documentation.
• Troubleshoots issues and manages vendor coordination.
• Participates in migration and rollout of software.

Skills

SQL Server

T-SQL

SSIS

SSRS

ITIL practices

Customer-facing support

Excellent communication skills

Adaptability

Tools

Microsoft DevOps

PowerApps

PowerBI

Power Automate

Job description

A global specialty lines (re)insurer is seeking an Application Support professional to join their IT team in Manchester. This role focuses on providing operational support for policy administration systems and involves troubleshooting, documentation, and software rollout. Candidates should have a strong background in SQL Server, customer-facing support roles, and excellent communication skills. The company offers a hybrid working model with a comprehensive benefits package.