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SaaS Support Specialist — Hybrid UK Hours
Descripción de la vacante
A leading AI company in London is seeking a Customer Support Agent to provide exceptional support on their platform. The role involves addressing inquiries, troubleshooting issues, and collaborating across teams to enhance customer satisfaction. Ideal candidates will have over 3 years of experience in customer support and be excited to work in a fast-paced environment. The position offers a competitive salary and flexible working options.
Servicios
Formación
- 3+ years of experience in customer support, ideally in SaaS or tech.
- Familiarity with SaaS products, startups, and B2B customer support.
- Comfortable using support tools and platforms.
Responsabilidades
- Become a product expert to address customer questions.
- Identify and categorise customer inquiries for efficient handling.
- Write and update knowledge base articles for customer self-service.
- Collaborate with various departments to resolve issues.
- Provide a seamless and friendly support experience.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.