Customer Service agent with Italian

Capita; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A consulting and services company is seeking a Customer Service agent with a strong command of the Italian language. In this full-time role based in Krakow, you will handle customer inquiries through various channels and analyze issues to provide effective solutions. The ideal candidate should be ready to participate in onsite training and work shifts. This position offers a performance bonus and a supportive work environment with a focus on work-life balance.

Benefits

Performance bonus up to PLN 5,000 / month

Additional day off for volunteering

Luxmed medical package

Multisport Plus / Classic card

Qualifications

• Ability to work on shifts from 8:00 AM till 22/24:00 PM.
• Readiness to work on-site in Krakow during onboarding.

Responsibilities

• Customer support through various channels.
• Analyzing and resolving customer inquiries.
• Providing information on products and invoices.
• Cooperation with other departments.

Skills

Knowledge of Italian at least C1 level

Customer support experience

Job description

Job Title

Customer Service agent with Italian

Job Description

As a Customer Service Advisor at Capita, you will join a team of people dedicated to supporting our customers. Your responsibilities will include providing comprehensive customer service at the highest level, handling telephone and email enquiries, as well as promoting products and offers in line with customer needs.

Responsibilities

• Customer support through various channels (incoming calls and messages)
• Analyzing and resolving customer inquiries
• Providing information related to administrative and technical aspects (products, invoices, etc.)
• Introducing changes to the system
• Cooperation with other departments to ensure comprehensive customer service
• Sales and promotion of products

Qualifications

• Knowledge of Italian at least C1 level
• Readiness to work on-site in Krakow during onboarding period
• Readiness to participate in an onsite training for first 3 weeks from Monday to Friday 8:00 - 16:00
• Working on shifts from 8:00 AM till 22/24:00 PM

Benefits

• Performance bonus up to PLN 5,000 / month
• Additional day off for volunteering
• Access to various employee groups and mentoring programs
• Possibility to join a group internal trainers
• Luxmed medical package and additional Generali insurance
• Multisport Plus / Classic card or Multicafeteria system
• Positive atmosphere and work‑life balance (30‑minute lunch break included in the 8‑hour working time)

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting‑edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 44,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

Equal Opportunity Employer

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

GDPR Notice

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: [e-mail]. 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to, the extent resulting from Article 221 § 1 of the Labor Code, such aname ...). 4. Your personal data will be transferred to processor outside the European Economic Area (EEA), located in United Kingdom... 5. Your personal data will be stored from the day of sending your CV: a. for a period of 6 months for the processing of your personal data in the current recruitment process for which you applied, b. for a period of 12 months if you give your consent for the processing of your personal data for the purpose of future recruitment processes. 6. You have the right to request access to and rectification or erasure of your personal data, restriction of processing or the right to data portability. 7. At any time you have the right to object to the processing of your personal data. 8. The provision of your personal data to the extent provided by labor law... 9. Your personal data will not be a subject to the automated decision-making, including profiling. 10. You have the right to lodge a complaint on unlawful processing of your personal data, to the supervisory authority: Data Protection Authority of the Republic of Poland (UODO, ul. Stawki 2, 00-193 Warsaw).

Location: Krakow, Poland

Time Type: Full time

Contract Type: Fixed Term (Fixed Term)