Technical Applications Support Engineer

McNally Recruitment Ltd; Portsmouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare technology provider in Portsmouth is seeking a Technical Application Support Engineer to support critical care solutions in UK hospitals. The role involves troubleshooting application issues and handling support tickets. Candidates should have strong technical support experience and communication skills. This is a full-time, office-based position with office hours from 9am to 5:30pm, Monday to Friday.

Qualifications

• Experience in technical and application support is essential.
• Clear and confident communication skills are required.
• A full driving licence is needed due to office location.

Responsibilities

• Investigate database issues using SQL queries.
• Install and configure on-premise software.
• Troubleshoot application performance issues.
• Handle customer support tickets from start to finish.

Skills

Technical and application support experience

SQL exposure

Experience with ticketing systems

Communication skills

Ability to manage multiple priorities

Job description

Technical Application Support Engineer (2)

This is an exciting opportunity to join a growing company that provides specialist technology to 95% of hospitals in the UK, focusing on critical care. Their software helps doctors and nurses make sense of vital data using advanced reporting tools, ultimately improving patient outcomes.

They are now looking for two Technical Support Engineers to join their close-knit team.

About the Company & Team

• A small but expanding team of 21 staff (10 Engineers based in South Africa, the rest in the UK).
• A supportive, collaborative culture where people work closely together but are trusted to take ownership of their work.
• A structured training programme ensures you’re set up for success from day one.

The Role

This is a hands-on technical application support role. Because the team is lean, you’ll gain exposure to a wide range of support tasks across 1st, 2nd and 3rd line.

Typical responsibilities include:

• Investigating database issues using SQL queries.
• Installing and configuring on-premise software.
• Troubleshooting application performance issues.
• Handling customer support tickets from start to finish.

You’ll be working in a fast-paced environment where prioritisation and working autonomously are essential. Communication skills are just as important as technical ability – you’ll often be supporting doctors and nurses who have limited time, so you’ll need to get to the point quickly and clearly.

What They’re Looking For

• Strong technical and application support experience (SQL exposure is an advantage but not essential).
• Experience using any ticketing system.
• The ability to stay calm under pressure and manage multiple priorities.
• Clear, confident communication skills.
• A full driving licence – the office cannot be accessed via public transport.

Qualifications are desirable, but experience will carry more weight.

The Offer

• Full-time, office-based role (5 days per week). In some cases, 3 days in the office may be considered for exceptional candidates.
• Hours: Monday to Friday, 9am – 5.30pm (8.30am start on Monday, 5pm finish on Friday).
• Be part of a company making a real difference to critical care in UK hospitals.

Interview Process

1. Telephone interview
2. Meeting with Technical Director
3. Onsite technical test, including:
   • Installing company software (with full instructions provided).
   • 10 SQL-based questions (not essential – can be trained).
   • Responding in writing to a sample customer support ticket.

Only UK citizens, Settled status or ILR will be considered.

No other visa status will be considered.

As this role is on site you must be currently within 30 mins of the office.