Customer Support Advisor

Lloyds Banking Group; Leeds; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading financial services group in Leeds is looking for a Customer Support Advisor. This full-time role starts at £25,000, increasing to £25,750 after 6 months. Enjoy hybrid working post-training and various benefits including a pension contribution, annual bonus, and private medical insurance. Ideal candidates have a passion for service and a willingness to learn.

Benefits

Hybrid work from home after training

Up to 15% pension contribution

Annual bonus

Private medical insurance

Share schemes

Discounts and lifestyle benefits

22 days holiday plus bank holidays

Wellbeing and parental leave policies

Qualifications

• Passion for helping people and providing excellent service.
• Willingness to learn, with full training provided.

Responsibilities

• Assist customers with navigating our banking app and resolving complex needs.
• Provide outstanding customer support and service.
• Engage in ongoing training and skill development.

Skills

Customer service

Problem-solving

Communication

Job description

End Date: Friday 29 August 2025

Salary Range: £25,000 - £25,200

Support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working

Job Summary

Join our fantastic Customer Service team as a Customer Support Advisor based in Leeds Wellington Place. This is a full-time role starting on 29/09/2025, offering a salary starting at £25,000, increasing to £25,750 after 6 months, with opportunities for further progression through our skill framework.

Shift Pattern

• 4-day week with start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (Monday-Sunday)
• Up to 50% weekend days over 4 weeks

Role Responsibilities

• Assist customers with navigating our banking app and resolving complex needs
• Provide outstanding customer support and service
• Engage in ongoing training and skill development

Candidate Requirements

• Passion for helping people and providing excellent service
• Willingness to learn, with full training provided

Benefits

• Hybrid work from home after training
• Up to 15% pension contribution
• Annual bonus
• Private medical insurance
• Share schemes
• Discounts and lifestyle benefits
• 22 days holiday plus bank holidays
• Wellbeing and parental leave policies

About Us

We are committed to diversity, equity, and inclusion, offering reasonable adjustments and guaranteeing interviews for applicants with disabilities through the Disability Confident Scheme. Our new Wellington Place site offers excellent facilities and is well-connected by transport and cycle routes.

Join Lloyds Banking Group to help Britain prosper, shape the future of financial services, and develop your career in an inclusive environment.