SaaS Support Specialist — Hybrid UK Hours

AutogenAI; City Of London; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading AI company in London is seeking a Customer Support Agent to provide exceptional support on their platform. The role involves addressing inquiries, troubleshooting issues, and collaborating across teams to enhance customer satisfaction. Ideal candidates will have over 3 years of experience in customer support and be excited to work in a fast-paced environment. The position offers a competitive salary and flexible working options.

Benefits

Competitive Salary

Performance Bonuses

Stock Options

Paid Time Off

Flexible Work Options

Private Healthcare

Life Insurance

Paid parental leave

Additional Perks

Qualifications

• 3+ years of experience in customer support, ideally in SaaS or tech.
• Familiarity with SaaS products, startups, and B2B customer support.
• Comfortable using support tools and platforms.

Responsibilities

• Become a product expert to address customer questions.
• Identify and categorise customer inquiries for efficient handling.
• Write and update knowledge base articles for customer self-service.
• Collaborate with various departments to resolve issues.
• Provide a seamless and friendly support experience.

Skills

Problem-Solving Skills

Customer-Centric Mindset

Technical Proficiency

Effective Communication

Adaptability and Initiative

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

Slack

Linear

Job description

A leading AI company in London is seeking a Customer Support Agent to provide exceptional support on their platform. The role involves addressing inquiries, troubleshooting issues, and collaborating across teams to enhance customer satisfaction. Ideal candidates will have over 3 years of experience in customer support and be excited to work in a fast-paced environment. The position offers a competitive salary and flexible working options.