Customer Support Coordinator – Annandale – £26,000

Agricultural Recruitment Specialists Ltd; Scotland; On-site; GBP 26,000; Full time

Job summary

A reputable agricultural business is seeking a Customer Support Coordinator in Annandale. You will manage customer and account manager requests, ensuring smooth communication across departments. With a salary of £26,000, this full-time role offers the opportunity to thrive in a fast-paced, customer-focused environment. Experience in administration is advantageous, and excellent communication and relationship-building skills are essential.

Qualifications

• Experience in administration is advantageous.
• Knowledge of the agricultural industry is helpful but not essential.

Responsibilities

• Manage customer queries and ensure timely resolution.
• Support onboarding of new customers.
• Act as the main contact between sales and internal teams.
• Handle invoice queries and complaint resolution.

Skills

Confident communicator

Strong attention to detail

Excellent time management

Good customer service skills

Relationship building

Job description

Customer Support Coordinator – Annandale – £26,000

The Job

A reputable agricultural business is seeking a proactive Customer Support Coordinator to manage customer and account manager requests from order to cash. The role involves supporting the sales team, resolving invoice issues, onboarding new accounts and ensuring smooth communication across departments.

Key Responsibilities

• Manage customer queries and ensure timely, accurate resolution.
• Track and analyse issues to identify process improvements.
• Support onboarding of new customers and maintain contract and pricing updates.
• Act as the main contact between sales and internal teams.
• Handle invoice queries, credit notes, and complaint resolution.
• Provide regular updates and reports to account managers.
• Promote a “right first time” approach across all customer interactions.

The Company

A well established agricultural business specialising in animal feed, committed to excellent customer service, efficient processes and continuous improvement.

The Candidate

• Confident communicator, especially over the phone.
• Strong attention to detail and excellent time management.
• Good customer service and relationship‑building skills.
• Previous administrative experience is advantageous.
• Knowledge of the agricultural industry is helpful but not essential.

The Package

• Salary £26,000.
• Fixed term contract until April.
• Full‑time, 37.5 hours per week.
• Opportunity to gain experience in a fast‑paced, customer‑focused environment.

Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, [e-mail].