Customer Success Manager jobs in United Kingdom

The SMB Sales team at SevenRooms is on a mission to reshape the hospitality industry by helping restaurant operators take control of their guest relationships. We partner closely with clients to uncover business gaps, offer creative solutions, and drive long-term value through our operator-first platform. We’re a team of strategic thinkers, trusted advisors, and passionate relationship-builders who believe in the power of hospitality—and the technology that supports it.

As a Manager on the In Account Development team, you will be responsible for building a new engine of growth for this line of businesses. You will be responsible for hiring, training and building the class of Account Development sellers, driving the MRR expansion and growth across our growing partner base. You do this by building an inclusive and motivating work environment, establishing clear KPI and metrics for performance and working with our S&O and Product partners to build the optimal customer experience. This position will report to the Senior Manager, Account Development - In Store and will lead team members in key strategic markets in EMEA. This role will be remote but will require travel to your key markets for both organization and restaurant sales support as needed.

• Be an integral leader driving results for a top company priority. As more merchants join our In Store product line, our opportunity to grow their revenue, grows our business too.
• Build a high performing sales team. We have lofty goals and a growing partner base that is excited to work with us. You will need to build a team that is prepared to drive outcomes while also working with some of the best full service restaurants in the country. You will do this by clearly defining roles and responsibilities, scope, KPIs and performance while becoming the company ambassadors to a highly visible and influential segment of the restaurant industry
• Learn from the front to enhance our customers’ and employees’ experiences. While guiding across many functions, our leaders remain as customer obsessed as our front line sellers. As a sales leader, you will leverage your own learnings from conversations with merchants as well as scaled learnings from other teams to build processes and programs that help make our merchants’ and peoples’ lives easier.
• See around corners for the team. Whether planning for the next quarter, for the next year with new products, or for several years down with new organizations, this role will be responsible for building and scaling our In Store Account Development team into the future.

• You have a minimum of 3 years in sales leadership positions with experience in SaaS, SMB Tech or Restaurant Sales
• You have a track record of building and growing a high-performing sales team, capable of sourcing and developing top talent.
• You have consistently achieved and overperformed on strategic sales goals
• You're committed to leading with empathy and effective communication, fostering a positive and motivating team environment.
• You're eager to contribute significantly to SevenRooms and DoorDash's growth and culture, embodying our core values and impacting the company's success in EMEA.
• You have experience working directly with restaurants and hospitality groups, understanding their needs and identifying gaps in their operations.
• You’re able to work with a cross-functional team and guarantee a smooth transition for new restaurant partners.
• You are comfortable with sales tools like Salesforce, Google Suite and general data analysis.

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.