Client Success Manager (R-18565)

Dun & Bradstreet; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global data solutions company is seeking a Client Success Manager in London. You will be responsible for ensuring client success, building relationships, and driving value realization. Ideal candidates have over 5 years in client support roles, strong collaboration skills, and data analytics experience. This position offers the chance to work with diverse clients and innovative data solutions.

Qualifications

• 5+ years of experience working in a client support role.
• 3+ years experience with large clients and analytics.
• Proven track record in client success engagements.

Responsibilities

• Accountable for Client's overall success with D&B.
• Work with Sales/Client Success Leaders on client opportunities.
• Partner with clients to ensure business goals are achieved.

Skills

Client-centric approach

Collaboration skills

Problem-solving

Communication skills

Project management

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future‑ready company, come join us! Learn more at dnb.com/careers.

The Client Success Manager is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B's largest Clients. You will act as a trusted advisor within an assigned Sales Channel bringing D&B's best ideas, innovations and service capabilities to Clients.

Key Responsibilities

• Accountable for assigned Client's overall success with D&B: Driving Adoption & Value Realisation activities, Growth of D&B footprint, Client Satisfaction and Supporting renewals.
• Work closely with D&B Sales/Client Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post‑Sales Teams to deliver all services covered by the contractual agreement.
• Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved.
• Independently network and own service relationship with your Client community via Face‑to‑Face meetings to build intelligence on Technology Infrastructure, Strategic Objectives and further D&B partnership.
• Design meaningful Metrics and KPIs to evidence value (ROI) from client investment in D&B solutions and accountable for reporting to internal/external stakeholders.
• Deliver external service reviews (preferably Face‑to‑Face) to review solution adoption, progress key initiatives and assess client sentiment.
• Actively contribute to Strategic Account Planning by sharing intelligence from service relationship with Sales Peers.
• Lead development of the future service engagement plan (covering T‑Minus Retention planning, Value Initiatives, growth enablement and competitor displacement).
• Develop specialist industry knowledge relevant to your Client base to advise on industry dynamics/trends, peer best practices and how best to utilize D&B solutions.
• Work within an account team matrix and lead Senior stakeholders/User Communities towards identifying their vision by evangelizing the capabilities of D&B.
• Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan.

Essential Requirements

• 5+ years of experience working in a client support role
• 3+ years experience working with large clients dealing with data and analytics delivered via highly technical solutions
• Proven track record in delivering retention results through successful Client success engagements
• Strong collaboration and influencing skills are critical to the success of this role
• Client‑centric approach, with good commercial instincts
• The ability to build and maintain relationships with Clients and internal stakeholders
• Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills
• Innovative thinker who is willing to look at new ways to achieve stated objectives
• Self‑starter who can work independently, enjoys solving problems and executing against plans
• Strong service management and project management skills
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.