Customer Success Manager jobs in United States

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As a Client Success Data Associate, you will be aligned to our global Radford McLagan Compensation Database supporting clients to understand year-over-year changes related to job architecture, platform experience, and new report deliverables.

As industry lines continue to converge, creating new challenges and opportunities to attract, retain, and motivate talent, the Radford McLagan Compensation Database is the world’s leading source of benchmark compensation data to drive better workforce decisions.

This is a hybrid role with the flexibility to work both virtually and from our London office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as an inclusive, diverse team, passionate about helping our colleagues and clients succeed.

• You will work to drive client retention by providing your portfolio with daily support around job architecture, survey publications, data lifecycle, and platform experience.
• You will be expected to clean and analyze compensation data using Excel and internal software.
• Through regular interaction, you will ensure that all client compensation data submission obligations are fulfilled.
• There will be opportunities to work on specific projects, delivering job matching and benchmarking services to clients.
• This role provides exposure to internal teams and colleagues of all seniorities, and you will be encouraged to promote product and service awareness to your clients.

As a Client Success Data Associate, you will develop a broad skillset, covering technical data analysis as well as client interaction and relationship management.

You will work within a team of industry specialists, where you will have an active voice to drive efficiency and process change, ensuring continued delivery of exceptional service to clients.

• Proficiency in Excel formulas and comfortable analyzing and presenting data insights clearly to clients.
• Demonstrated teamwork and collaboration skills, ideally within consulting or business services sectors.
• An openness to change, given the evolving compensation landscape.
• An understanding of the importance of client experience for success.

Beyond comprehensive benefits, we promote a diverse workforce and an inclusive environment that supports wellbeing and work/life balance, including two “Global Wellbeing Days” annually. Our flexible working solutions, termed Smart Working, support various working styles and locations.