Growth-Focused Client Success Manager (Remote)

SAP SE; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading software company in the UK is seeking a Client Success Manager to enhance client relationships and drive the adoption of the SAP Concur platform. This role involves working closely with SMB customers, ensuring high levels of satisfaction and identifying upselling opportunities. Candidates should have a BA/BS degree and a minimum of 5 years in a client service position. The position offers a remote delivery model with occasional office visits.

Benefits

Constant learning and skill growth

Great benefits

Qualifications

• Minimum of 5 years’ experience in client service capacity with high level of interaction.
• Experience preferably in software, finance, or travel industry.

Responsibilities

• Develop and maintain strong relationships within assigned client segment.
• Identify and execute business strategy for assigned client segment.
• Identify and implement strategies to increase utilization and adoption.
• Proactively contact clients to develop strong relationships.
• Identify and resolve client issues/concerns.
• Participate on cross-functional teams for account discussions.

Skills

Client-focused attitude

Strong written and verbal communication skills

Analytical skills

Negotiation skills

Planning and project management capabilities

Education

BA/BS degree or equivalent experience

Job description

A leading software company in the UK is seeking a Client Success Manager to enhance client relationships and drive the adoption of the SAP Concur platform. This role involves working closely with SMB customers, ensuring high levels of satisfaction and identifying upselling opportunities. Candidates should have a BA/BS degree and a minimum of 5 years in a client service position. The position offers a remote delivery model with occasional office visits.