Provider Success Manager

Merrifield Consultants; Remote; GBP 37,000 - 45,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking a remote Provider Success Manager to join a National Industry Training Body. This permanent, full-time role involves leading the approval processes for training providers and ensuring alignment with employer needs. The ideal candidate will have a strong background in engineering construction, stakeholder management experience, and familiarity with quality assurance. A flexible work schedule along with a competitive salary of up to £44,310 and a car allowance are offered.

Qualifications

• Technical understanding of the engineering construction industry.
• Strong stakeholder and relationship management experience.
• Experience in quality assurance, continuous improvement, or compliance processes.

Responsibilities

• Lead the approval process for training providers and courses.
• Build relationships across the provider network to improve satisfaction.
• Support continuous improvement and oversee onboarding.
• Coordinate operational delivery through CRM and MS365 systems.

Skills

Technical understanding of the engineering construction industry

Strong stakeholder and relationship management

Experience in quality assurance

Knowledge of training, competence, or assessment frameworks

Confident user of CRM and MS365 systems

Education

Level 3 or higher engineering or vocational qualification

Job description

Merrifield Consultants is working with a leading National Industry Training Body in the engineering construction sector to find their new Provider Success Manager. This home-based role reports to the Head of Product Delivery, working closely with approved training providers, Product Managers, Market Development and Compliance teams to ensure the training network meets employer needs while championing provider satisfaction and continuous improvement.

Job Title

Provider Success Manager

Organisation

National Industry Training Body

Salary

Up to £44,310 + £7,965 car allowance

Location

Home-based UK

Hours

37.5 hours/week; flexible options; some UK-wide travel

Contract

Permanent, Full-time

Job Responsibilities

• Lead the approval process for training providers, trainers, examiners, facilities and courses, ensuring timely and transparent delivery.
• Build effective working relationships across the provider network, acting as a key point of contact and using data insights to strengthen provision and improve satisfaction.
• Support continuous improvement by overseeing onboarding, working with compliance colleagues, facilitating provider engagement events and managing the product administration function.
• Coordinate operational delivery through CRM and MS365 systems, including workflow management, reporting and oversight of aged debt.

Skills and Experience

• Technical understanding of the engineering construction industry, supported by a Level 3 or higher engineering or vocational qualification.
• Strong stakeholder and relationship management experience, with the ability to work confidently with external partners.
• Experience in quality assurance, continuous improvement or compliance processes.
• Knowledge of training, competence or assessment frameworks within a provider or accreditation environment.
• Confident user of CRM and MS365 systems, able to analyse data, produce reports and manage multiple deadlines.

This is a fantastic role for an experienced Training Provider Manager or Quality Specialist with engineering construction knowledge and relationship expertise. If you're interested in finding out more and/or applying, please contact Merrifield Consultants.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout