Customer Success ofertas em Grã-Bretanha

We’re looking for a Senior Solutions Consultant to partner with our Account Executive/GTM team to actively drive forward new business and upsell opportunities.

What you will be doing:

1. Qualify opportunities and work with our enterprise prospects and existing customers to understand their problems and recommend a relevant solution.
2. Present our product to a variety of stakeholders, modifying your pitch dependent on your audience’s seniority and level of technical expertise. This will include value-based product demonstrations and presentations, API and integration sessions, and architecture whiteboarding.
3. Develop an in-depth knowledge of our product and establish yourself as a technical SME within our Commercial organisation.
4. Scope and deliver technical proof of value exercises aligned to the business objectives our prospects and customers are looking to achieve.
5. Come up with innovative solutions to complex customer problems and implement as a proof of concept.
6. Conduct thorough handovers to the Customer Success team post-sale to ensure efficiency and speed to value for our customers.
7. Build strong relationships both externally and cross-functionally to advance the work of the company in fighting financial crime.
8. Constantly work to uplevel other members of the team by sharing knowledge and developing reusable tools and assets.
9. Build and own internal processes that help the presales team scale more effectively.
10. Contribute feedback from the field to our Product organisation to continuously improve our platform.
11. Coach and mentor less experienced members of the Commercial team.

What you'll bring:

1. 6+ years experience working in solutions consulting and leading technical sales cycles for enterprise customers, including those in the financial services space.
2. Bachelor’s degree or a combination of education and experience in engineering, information systems, or similar.
3. Experience working with MEDDIC, Command of the Message or similar.
4. A deep technical understanding of APIs & integration, data formats, data security, SaaS, and cloud hosting.
5. Excellent presentation skills with strong ability to communicate technical concepts to a non-technical audience.
6. Outstanding interpersonal abilities, along with strong written and verbal communication skills.
7. Attention to detail, plus analytical and problem-solving capabilities.
8. Growth mindset and a passion for continuous self-development.
9. Strong team spirit and an ability to work effectively in collaboration with others.
10. A can-do attitude and willingness to jump in and tackle difficult problems with a smile on your face.
11. Experience in finance, AML, fraud or financial crime is a plus.

What’s in it for you?

1. Competitive salary aligned to your skills and experience.
2. Unlimited Time Off Policy - A work-life balance and focus on our well-being are critical to keeping us performing at our best.
3. We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships.
4. Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve.
5. Annual learning budget to drive your performance and career development.
6. Company Pension Scheme.
7. Company Health Care Plan.
8. Travel - season ticket loan.
9. Cycle to work scheme with Evans Cycles.

The base salary range for this role is $100,000 to $150,000 + bonus/commissions (if applicable), equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.

About us:

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime.

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have five global hubs in New York, London, Singapore, Lisbon and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital.

Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.

At ComplyAdvantage diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.

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