Enterprise CS Manager, Healthcare AI — Equity from Day One

black.ai; City Of London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading AI healthcare company is looking for an Enterprise Customer Success Manager in London. This role involves enhancing the customer journey for diverse healthcare clients by leading implementations, fostering relationships, and improving clinician engagement. The ideal candidate will have experience in customer success, preferably in the healthcare sector, and must possess strong communication and organizational skills. Competitive salary, £500 personal development budget, and a hybrid work environment offered.

Benefits

Personal development budget

Hybrid work environment

Wellness days

Birthday off

Qualifications

• 2–4+ years in Customer Success at a SaaS company.
• Experience or familiarity with clinical workflows is a plus.
• Exceptional communication skills to connect with various stakeholders.

Responsibilities

• Own customer experience across diverse segments.
• Drive onboarding and support for customer transformations.
• Build long-term relationships to ensure client success.

Skills

Communication

Organizational Skills

Problem Solving

Data Analysis

Customer Engagement

Relationship Building

Education

Bachelor's degree

Tools

HubSpot

Gong

Figma

Job description

A leading AI healthcare company is looking for an Enterprise Customer Success Manager in London. This role involves enhancing the customer journey for diverse healthcare clients by leading implementations, fostering relationships, and improving clinician engagement. The ideal candidate will have experience in customer success, preferably in the healthcare sector, and must possess strong communication and organizational skills. Competitive salary, £500 personal development budget, and a hybrid work environment offered.