Remote SaaS Implementations & Customer Success Lead

The Legends Agency; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An innovative health tech company is seeking a Customer Success & Implementations Manager to lead impactful SaaS rollouts in the UK healthcare sector. In this role, you will manage complex implementations, maintain relationships with over 500 GP surgeries, and drive platform adoption to ensure customer satisfaction. Candidates should have a degree, strong communication skills, and over four years of experience in customer success or SaaS implementations.

Qualifications

• 4+ years in SaaS implementations or customer success.
• Experience managing large account volumes.
• Proven track record of project management.

Responsibilities

• Project manage platform implementations.
• Run discovery calls to understand customer goals.
• Build onboarding playbooks.
• Maintain strong relationships with GP surgeries.
• Drive adoption of the platform.

Skills

Communication skills

Analytical skills

Customer relationship management

SaaS implementations

Education

Degree

Tools

SQL

Job description

An innovative health tech company is seeking a Customer Success & Implementations Manager to lead impactful SaaS rollouts in the UK healthcare sector. In this role, you will manage complex implementations, maintain relationships with over 500 GP surgeries, and drive platform adoption to ensure customer satisfaction. Candidates should have a degree, strong communication skills, and over four years of experience in customer success or SaaS implementations.