Global Customer Success Advocate — Flexible Growth & Impact

Ciena; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Customer Success Advocate in Belfast to ensure top telecom customers achieve ongoing value from their products and services. The role involves collaborating with sales, developing customer success plans, and managing service delivery. Ideal candidates will have a degree in Engineering and 4-6 years of relevant customer-facing experience in telecom or technology, along with strong communication and analytical skills.

Qualifications

• 4-6 years of experience in a customer-facing role, ideally in telecom or technology.
• Experience in Optical networking technology preferred.
• Familiarity with telecom/networking concepts is a plus.

Responsibilities

• Collaborate with Sales to ensure smooth customer onboarding.
• Develop customer success plans tailored to personas.
• Monitor service delivery and proactively address challenges.

Skills

Strong communication skills

Interpersonal skills

Proactive management

Analytical skills

Education

Bachelor’s degree in Engineering or related field

Job description

A leading technology company is seeking a Customer Success Advocate in Belfast to ensure top telecom customers achieve ongoing value from their products and services. The role involves collaborating with sales, developing customer success plans, and managing service delivery. Ideal candidates will have a degree in Engineering and 4-6 years of relevant customer-facing experience in telecom or technology, along with strong communication and analytical skills.