Customer Success jobs in United States

About the Role:

We are looking for an experienced Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for managing and configuring our Salesforce platform, ensuring smooth day-to-day operations, and driving continuous improvements to support business goals. This role requires both technical expertise and a strong understanding of business processes to optimize Salesforce for our teams.

Key Responsibilities:

• Administer and configure Salesforce to meet business requirements, including user setup, profiles, roles, permissions, and security settings.
• Develop and maintain custom objects, fields, page layouts, and workflows to improve system functionality.
• Create and manage reports, dashboards, and custom views to provide business insights.
• Support data management and maintain data integrity, including data imports, exports, and de-duplication.
• Troubleshoot and resolve issues related to Salesforce functionality and data.
• Collaborate with business stakeholders to gather requirements and translate them into Salesforce solutions.
• Provide training and support to users, ensuring they can effectively use Salesforce.
• Monitor system performance and troubleshoot issues to ensure high availability and efficiency.
• Manage system updates, enhancements, and integrations with other business tools.
• Maintain and improve Salesforce automation tools like Process Builder, Flow, and Apex triggers.
• Stay current on Salesforce best practices and updates to ensure optimal use of the platform.

Qualifications:

• Proven experience as a Salesforce Administrator (at least 2-3 years).
• Salesforce Administrator certification (ADM 201) is required.
• Strong knowledge of Salesforce features, including Lightning Experience, Salesforce Service Cloud, and Salesforce Sales Cloud.
• Proficiency in creating reports, dashboards, and custom fields/objects.
• Familiarity with data management and tools like Data Loader and Workbench.
• Experience with automation tools like Flow, Process Builder, and Workflow Rules.
• Ability to migrate E-Mail based journeys to ticket based journeys
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Ability to prioritize tasks in a fast-paced environment.

Preferred Skills:

• Experience with Salesforce development (Apex, Visualforce, Lightning Web Components) is a plus.
• Knowledge of third-party integrations and Salesforce AppExchange products.
• Experience with Salesforce Communities or Marketing Cloud.

Job: Customer Success

Job Family: GO\TO\MARKET

Organization: Enterprise Learning & Skills

Schedule: FULL\_TIME

Req ID: 20007

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