Strategic Enterprise CSM for Nursing Health Education

Elsevier; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global leader in information and analytics is seeking an Enterprise Customer Success Manager to develop meaningful partnerships with customers. This role focuses on enhancing customer engagement and ensuring they maximize the value of our digital products. The ideal candidate will have customer success experience, strong organizational skills, and proficiency in Microsoft Office, contributing to a supportive workforce in the UK.

Benefits

Health Benefits

Retirement Benefits

Wellbeing programs

Paid Time Off

Qualifications

• Prior customer success experience is essential.
• Organized with exceptional time management and agility.
• Demonstrated proficiency with Microsoft Office.

Responsibilities

• Collaborate with stakeholders to understand their needs/goals.
• Translate needs/goals into a Customer Success plan.
• Organize and refine customer data throughout the partnership.

Skills

Customer success experience

Time management skills

Relational intelligence

Strategic thinking

Problem-solving mindset

Proficiency with Microsoft Office

Job description

A global leader in information and analytics is seeking an Enterprise Customer Success Manager to develop meaningful partnerships with customers. This role focuses on enhancing customer engagement and ensuring they maximize the value of our digital products. The ideal candidate will have customer success experience, strong organizational skills, and proficiency in Microsoft Office, contributing to a supportive workforce in the UK.