Customer Success-Jobs in Großbritannien

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

About the team

The Enterprise Data & AI (EDAI) Team, led by the FIS Chief Data & AI Officer (CDAO), is focused on delivering cutting-edge Data, AI, and Machine Learning platforms and models. The group is organized into four engineering Towers: Data Ingestion, Data Engineering, Data Warehousing, and Artificial Intelligence / Machine Learning. These are supported by three enabling Towers: Strategy & Operations, Customer Success, and Data Ops / Compliance. Based between the US, UK, and India, the team is 250 strong and committed to delivering value for FIS through data and AI.

What you will be doing

You will play a pivotal role in the success of the new enterprise Data and AI platform developed by the EDAI team. This platform, built with industry-leading technology and the highest security standards, will become the enterprise's new benchmark - allowing FIS to anonymize and commercialize data to drive value. As a member of the Customer Success Tower within the Enterprise Data & AI (EDAI) Team, you will work closely with a group of customers within FIS to help define and deliver Data & AI use cases for that line of business.

Key responsibilities include:

• Product Strategy & Roadmap - Define and communicate the product vision and strategy for Data & AI use cases for your customers, aligning with business goals and customer needs.
• Customer Engagement - Engage with business stakeholders to gather feedback, understand their needs, and ensure the Data & AI products deliver value. Act as the voice of the customer within the EDAI team.
• Use Case Definition - Identify and define Data & AI use cases that address business challenges and opportunities, working closely with data scientists and engineers to develop solutions.
• Opportunity Optimization - map AI opportunities to the appropriate product to maximize our market position and revenue generation
• Cross-Functional Collaboration - Work closely with engineering, data science, and business teams to prioritize features, manage the product backlog, and ensure timely delivery of high-quality solutions.
• Industry Trends - Stay updated with the latest trends and advancements in AI and ML, to identify opportunities for innovation and incorporate relevant insights into product strategy and development.
• Performance Monitoring & Optimization - Monitor product performance, analyze key metrics, and drive continuous improvement initiatives to enhance the platform's capabilities and user experience.

What you bring

• Proven experience in product management, preferably within the data and AI domain.
• Strong leadership and organizational skills, with the ability to drive cross-functional teams towards a common goal.
• Excellent communication skills (written, verbal, presentation), with the ability to articulate complex concepts to diverse audiences.
• Ability to establish and maintain effective working relationships with delivery teams and senior stakeholders across technical and business functions at FIS.
• In-depth knowledge of FIS (or similar competitor) products, services, and business operations practices.
• Bachelor's degree in business administration, computer science, engineering, or a related field, or the equivalent combination of education, training, or work experience.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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