Career Opportunities: Customer Success Executive (3445)

MetricStream Inc.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Greater London is seeking a Customer Success Executive responsible for ensuring customer satisfaction and driving product adoption. The ideal candidate will have over 5 years of experience in Customer Success or Account Management, with a background in SaaS or enterprise software. Key responsibilities include engaging customers, guiding onboarding, and analyzing product usage to maximize value. Fluency in Spanish or Portuguese is a plus. This position offers a hybrid working model.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Consulting roles.
• Proven track record of managing and growing enterprise customer relationships.
• Strong understanding of GRC, risk management, and compliance.

Responsibilities

• Engage with customers to identify challenges and define success criteria.
• Guide customers through onboarding and drive product adoption.
• Analyze customer health scores to address risks and identify growth opportunities.
• Develop strategic account plans for long-term success.
• Drive customer renewals by demonstrating value.

Skills

Customer Success experience

Account Management

Consulting roles

Communication skills

Spanish and/or Portuguese

Problem-solving skills

Data analysis

Education

Bachelor’s degree in Business or related field

Job description

Career Opportunities: Customer Success Executive (3445)

Requisition ID3445-Posted -Professional Services- Country (1) - City (1)

MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream’s purpose‑built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front‑line intelligence that enables all stakeholders to make real‑time risk‑aware business decisions.

Job Description

Customer Success Executive

Location:London, UK (Hybrid)

Applicants must have authorization to work in the UK without employer sponsorship. We are unable to sponsor or assume sponsorship of a work visa at this time.

As aCustomer Success Executive, you will ensure the success and satisfaction of MetricStream’s customers by driving the adoption, retention, and expansion of our solutions. You will work closely with customers to understand their business needs, help them achieve their goals, and maximize the value of their investment in MetricStream’s products and services.

Key Responsibilities

• Proactively engage with customers to understand their challenges, define success criteria, and track progress toward achieving their goals.
• Guide customers through onboarding, implementation, and best practices to drive product adoption and maximize value realization.
• Analyze customer health scores, engagement levels, and product usage to proactively address risks and identify opportunities for retention and growth.
• Develop and execute strategic account plans to ensure long‑term success and customer satisfaction.
• Drive customer renewals by demonstrating continuous value and addressing any concerns proactively.
• Identify opportunities for upselling and cross‑selling additional MetricStream solutions in collaboration with Sales and Account Management teams.
• Provide valuable customer insights to internal teams, influencing product enhancements and service improvements.
• Collaborate with Professional Services and Support teams to resolve customer issues efficiently and ensure a seamless experience.
• Advocate for customers by sharing success stories, participating in case studies, and contributing to community forums.

Skills and Experience

• 5+ years of experience in Customer Success, Account Management, or Consulting roles, preferably in SaaS, GRC, or Enterprise Software.
• Proven track record of managing and growing enterprise customer relationships.
• Spanish and/or Portuguese language skills preferable.
• Strong understanding of GRC, risk management, compliance, and regulatory frameworks is a plus.
• Exceptional communication, negotiation, and problem‑solving skills.
• Ability to analyze data, interpret insights, and drive strategic decision‑making.
• Experience working cross‑functionally with Sales, Product, and Support teams.

Education

• Bachelor’s degree in Business or a related field, or equivalent relevant work experience.

MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all‑inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.