Global Client Success Strategist – Data & Insights

IWSR Drinks Market Analysis Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent market analysis firm in Greater London is seeking a Customer Success Executive to enhance client relationships and drive engagement with IWSR's data insights. This role involves nurturing long-term client partnerships, leading onboarding and training, and collaborating with internal teams to refine services. Ideal candidates will have over 2 years of experience in customer success or account management, along with strong communication and analytical skills. A flexible hybrid work environment and generous benefits await the right candidate.

Benefits

Generous time off

Flexible work environment

Comprehensive perks

Growth opportunities

Qualifications

• 2+ Years in customer success, account management, or client service experience.
• Ability to translate data into insights and actionable recommendations.
• Interest in the beverage alcohol industry is a plus.

Responsibilities

• Nurture long-term client relationships and drive engagement.
• Monitor client usage and engagement for trends.
• Collaborate with internal teams to inform product development.

Skills

Customer success expertise

Data analytics proficiency

Strong communication skills

Relationship building

Detail-oriented

Tools

Salesforce

Power BI

Pendo

Job description

A prominent market analysis firm in Greater London is seeking a Customer Success Executive to enhance client relationships and drive engagement with IWSR's data insights. This role involves nurturing long-term client partnerships, leading onboarding and training, and collaborating with internal teams to refine services. Ideal candidates will have over 2 years of experience in customer success or account management, along with strong communication and analytical skills. A flexible hybrid work environment and generous benefits await the right candidate.