Customer Success Specialist — Hybrid (Growth & Renewals)

M3 Global Research; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare technology company in Leeds is looking for a Customer Success Specialist responsible for fostering client relationships and maximizing revenue. This role involves rotating client support, product expertise, and upselling services. The successful candidate will possess strong communication skills and a background in Customer Success. The position offers flexible working hours, national travel, and a comprehensive benefits package.

Benefits

25 days annual leave

Quarterly bonus

Flexible working arrangements

Qualifications

• History of Customer Success or Account Management.
• Ability to handle multiple priorities and work-related stress.
• Excellent planning and organizational skills.

Responsibilities

• Build and maintain relationships with clients.
• Negotiate renewal contracts within budget.
• Resolve client problems with products.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Customer service orientation

Team player

Tools

Monday.com

HubSpot

Job description

A leading healthcare technology company in Leeds is looking for a Customer Success Specialist responsible for fostering client relationships and maximizing revenue. This role involves rotating client support, product expertise, and upselling services. The successful candidate will possess strong communication skills and a background in Customer Success. The position offers flexible working hours, national travel, and a comprehensive benefits package.