Global Director of Technical Adoption & Onboarding

Autodesk; Greater London; On-site; GBP 111,000 - 181,000; Full time

Job summary

A leading software company is seeking a Global Director of Technical Adoption to drive customer success through effective onboarding and coaching. The role involves developing strategies for adoption services, managing a global team, and collaborating with various departments for successful outcomes. The ideal candidate has over 10 years of experience in customer success and operational management. This position offers competitive compensation and an innovative work culture.

Benefits

Health benefits

Financial benefits

Flexible time off

Qualifications

• 10+ years of experience in Customer Success or Professional Services leadership.
• Proven success in building customer-facing adoption programs.
• Strong operational management background.

Responsibilities

• Develop and execute global strategy for Technical Adoption services.
• Own and evolve the catalog of Expert Coaching offerings.
• Oversee global operations of adoption services.

Skills

Customer Success

Technical Onboarding

Operational Management

Collaboration

Leadership

Education

Bachelor’s degree

Job description

A leading software company is seeking a Global Director of Technical Adoption to drive customer success through effective onboarding and coaching. The role involves developing strategies for adoption services, managing a global team, and collaborating with various departments for successful outcomes. The ideal candidate has over 10 years of experience in customer success and operational management. This position offers competitive compensation and an innovative work culture.