EMEA Director of Customer Success (Remote)

Multiplier; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global HCM SaaS platform is seeking a Director of Customer Success to lead and develop its EMEA team. The role focuses on enhancing customer experiences, driving retention and growth, and designing scalable processes. Ideal candidates will have 10+ years in customer success, strong leadership skills, and a data-driven approach. This position offers full autonomy in a hybrid model with competitive benefits and the chance to impact a rapidly growing company.

Benefits

Competitive benefits

Comprehensive health insurance

Generous holiday policy

Attractive ESOPs

Qualifications

• Proven experience leading and developing Customer Success teams in high-growth B2B SaaS.
• 10+ years of experience in customer success/service roles with 5+ years in Global Payroll or adjacent domains.
• Strong leadership and coaching skills.

Responsibilities

• Build and scale customer success processes.
• Coach and develop CSMs and CS leaders.
• Drive adoption, retention, and growth across EMEA.
• Define and track core CS metrics.
• Act as an escalation point for complex, high-value customers.

Skills

Problem-solving

Leadership

Coaching

Communication

Data-driven decision-making

Job description

A global HCM SaaS platform is seeking a Director of Customer Success to lead and develop its EMEA team. The role focuses on enhancing customer experiences, driving retention and growth, and designing scalable processes. Ideal candidates will have 10+ years in customer success, strong leadership skills, and a data-driven approach. This position offers full autonomy in a hybrid model with competitive benefits and the chance to impact a rapidly growing company.