UK & DACH Digital CS Partner — Remote-Friendly

360Learning; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading e-learning platform in the UK is seeking a Customer Success Manager to support clients with their digital training strategies. You'll ensure contract renewals, manage relationships, and develop a digital strategy for clients in Germany and the UK. Ideal candidates will have at least 2 years of Customer Success experience, speak English and German fluently, and demonstrate a proactive approach. This role offers competitive compensation, flexible working hours, and a fully remote option.

Benefits

Health Benefits - Medical, Vision, Dental

Flexible hours

Employee Care Line

Equity component

Diversity and Inclusion initiatives

Qualifications

• At least 2 years experience in a Customer Success position, ideally in the SaaS-industry.
• Fluent in English and German.
• Ability to prioritize and manage multiple clients.

Responsibilities

• Support clients through the 360Learning platform.
• Ensure contract renewals and business impact alignment.
• Develop client relationships and identify project opportunities.

Skills

Customer Success experience

Fluent proficiency in English and German

Proactive mindset

Results-oriented culture

Client portfolio management

Data expression

Interest in digital and e-learning

Job description

A leading e-learning platform in the UK is seeking a Customer Success Manager to support clients with their digital training strategies. You'll ensure contract renewals, manage relationships, and develop a digital strategy for clients in Germany and the UK. Ideal candidates will have at least 2 years of Customer Success experience, speak English and German fluently, and demonstrate a proactive approach. This role offers competitive compensation, flexible working hours, and a fully remote option.